[otrs] Owner of phone tickets

Tamás Becz tamas.becz at ericsson.com
Mon Nov 21 10:23:14 GMT 2011


Hi,

When a new ticket is created via the new phone interface the ticket will be unlocked, yet it's owner will be the agent registering the ticket. Beside that it sounds a bit inconsistent, it is also a bit misleading. Can I somehow fix this so that there is no owner to the ticket?

I tried to create a generic agent, but there I can only update the owner, cannot unset it as far as I can see.

Any help is appreciated!

Cheers,
tamas


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