[otrs] Show email address AND realname instead of realname only

Michiel Beijen michiel.beijen at gmail.com
Wed Nov 23 14:31:07 GMT 2011


Hi,

Actually, if you hover over the name, you'll see the address as well.
You'd probably be able to solve this by customizing the .dtl file that
generates the HTML for this screen.

--
Mike

2011/11/23 Jan Behrend <jbehrend at mpifr-bonn.mpg.de>:
> On 23.11.2011 14:17, Ralf Hildebrandt wrote:
>>
>> When looking at a ticket, I'm seeing:
>>
>>      From: Bessert, Jan
>>        To: VPN-Administrator, Mallach, Michael
>>        Cc: Lizenzmanagement (lizenzmanagement at charite.de)
>> Attachment: smime.p7s , 5.6 KBytes
>>
>> Can I make OTRS show me the sender's email address instead of just his
>> realname?
>
> Hi Ralf,
>
> here is a workaround:  Hit the reply button and you can check the email
> address.
>
> Cheers Jan
>
> P.S.: I am almost certain that this is not what you wanted to hear. Excuse
> me ;-)
>
> --
> MAX-PLANCK-INSTITUT fuer Radioastronomie
> Jan Behrend - Rechenzentrum
> ----------------------------------------
> Auf dem Huegel 69, D-53121 Bonn
> Tel: +49 (228) 525 359, Fax: +49 (228) 525 229
> jbehrend at mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>


More information about the otrs mailing list