[otrs] ACL Ticket Type-Service

Carlos Andrés Gallego Arboleda carlos.gallego at itconsultores.com.co
Thu Oct 6 21:02:15 GMT 2011


Thanks a lot Nils, works perfect.

Only modify this.

    $Self->{TicketAcl}->{'ACL-tipos'} = {

        Properties => {

            Type => {

                Name => ['Requerimientos'],

            },

        },


   PossibleNot => {

            # possible ticket options

            Ticket => {

            Service => ['[RegExp]^Incidentes::',],  #Clear the list first

        },

    },

       Possible => {

            Ticket => {

                Service => ['[RegExp]^Requerimientos::'],


        },

    },

  };




2011/10/6 Nils Leideck <nils.leideck at leidex.net>

> Dear Carlos,
>
> you can use this one:
>
>     $Self->{TicketAcl}->{'ACL-tipos'} = {
>         Properties => {
>             Type => {
>                 Name => ['Requerimientos'],
>             },
>         },
>         Possible => {
>             Ticket => {
>                 Service => ['[RegExp]^Requerimientos::'],
>             },
>         },
>     };
>
> Please keep in mind that ACLs don’t sum up. You have to define and match
> each possible situation in a separated ACL.
>
> On 06.10.2011, at 22:08, Carlos Andrés Gallego Arboleda wrote:
>
> I have try to make an ACL, to restrict the use of the services depending of
> the ticket type.
> But I need your help whit this.
>
> The services are:
> Requerimientos::Accesos
> Requerimientos::software
> Requerimientos::*
>
> I don't nkow how to use wildcards on the ACL
>
>
>        -- Cheers, Nils
>
> http://webint.cryptonode.de / a Fractal project
>
>
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