[otrs] ACL Ticket Type-Service

Carlos Andrés Gallego Arboleda carlos.gallego at itconsultores.com.co
Thu Oct 6 22:13:56 GMT 2011


For only show the "requerimientos"

and hide the "incidentes" options.

incidentes::hardware
incidentes::software

But i have try whit your solution of the ACL and works much better.

Cheers Nils

Carlos Gallego.


2011/10/6 Nils Leideck <nils.leideck at leidex.net>

> Dear Carlos,
>
> why would you do this?
>
> On 06.10.2011, at 23:02, Carlos Andrés Gallego Arboleda wrote:
>
>     PossibleNot => {
>
>             # possible ticket options
>
>             Ticket => {
>
>             Service => ['[RegExp]^Incidentes::',],  #Clear the list first
>
>         },
>
>     },
>
>
>        -- Cheers, Nils
>
> http://webint.cryptonode.de / a Fractal project
>
>
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