[otrs] New line automatically inserted in event based Notifications

Nils Leideck nils.leideck at leidex.net
Fri Oct 7 17:17:44 GMT 2011


Dear Gerald,

I recommend that search in the BugZilla for such an issue and open a new one if it is not reported yet.

Dear Muhammad,

your wish will come true if there are enough votes on IdeaScale ;-)

On 07.10.2011, at 16:11, Muhammad El-Sergani wrote:

> Actually I do too and had earlier sent an email to the list asking, but unfortunately the notes are not written using the rich text editor, or in other words, ignores formatting. Would really love to see the notes as typed, and be able to add pictures etc...
> 
> Thanks...
> //M
> 
> On Oct 7, 2011, at 11:51 AM, Robert Poreba <poreba.robert at googlemail.com> wrote:
> 
>> Thank you Gerald,
>> This is not the case however.
>>  
>> OTRS wraps the text and puts the '>' character in each line (like below). As you see, the way it does it doesn't look very nice.
>> I'm a bit suprised nobody else finds it as an issue..
>>  
>> > a problem with its' Clustered HA firewalling system which is affecting
>> > the
>> > even numbered mimecast servers
>> -
>> Kind Regards,
>> Robert
>> On Thu, Oct 6, 2011 at 4:05 PM, Gerald Young <crythias at gmail.com> wrote:
>> Sometimes that happens with the wrapping of the window. If you drag it bigger, it may "fix" the issue.
>> 
>> On Wed, Oct 5, 2011 at 11:51 AM, Robert Poreba <poreba.robert at googlemail.com> wrote:
>> Hi All,
>> Does anybody know how to stop formatting of event based notifications (ie. inserting new line character every know and then)?
>> Currently when we add a note, the email sent to the customer can look like below which doesn't look very clear.
>>  
>> Note added:
>> "a problem with its' Clustered HA firewalling system which is affecting the even numbered mimecast servers"
>>  
>> Notification sent:
>> > a problem with its' Clustered HA firewalling system which is affecting
>> > the
>> > even numbered mimecast servers
>>  
>> I would like the notification to have the same format as the note added.
>>  
>> --
>> Thanks a lot
>> Robert
>> 

-- Cheers, Nils

http://webint.cryptonode.de / a Fractal project

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20111007/4d67f4c9/attachment-0001.html>


More information about the otrs mailing list