[otrs] send auto reply after ticket close

[Márton Krisztián]

Hi,

 

I would like to create an automatic reply message when the admin closes a
customer-ticket the system to send an email to the user to about fact of
close.

In Auto Response Management I not find a option what can I use it. Only
(follow up, reject,reject/new ticket) option.

If a make a new auto response I can't set that send it after close.

 

Thank you,

Krisztian


-- 
Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult.

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