[otrs] send auto reply after ticket close

[Muhammad El-Sergani]

You're most welcome :-)

//M



2011/10/21 Márton Krisztián <marton.krisztian at office.mta.hu>

> Hi,
>
> It Works!
>
> Thank You
>
>
> > Hi,
> >
> > Tried Event Notifications?
> >
> > //M
> >
> > On Oct 21, 2011, at 12:18 PM, MĂĄrton KrisztiĂĄn
> > <marton.krisztian at office.mta.hu> wrote:
> >
> >> Hi,
> >>
> >>
> >>
> >> I would like to create an automatic reply message when the admin closes
> >> a customer-ticket the system to send an email to the user to about fact
> >> of close.
> >>
> >> In Auto Response Management I not find a option what can I use it. Only
> >> (follow up, reject,reject/new ticket) option.
> >>
> >> If a make a new auto response I canâ  t set that send it after close.
> >>
> >>
> >>
> >> Thank you,
> >>
> >> Krisztian
> >>
> >>
> >> --
> >> Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult.
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>
>
>
> --
> Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult.
>
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