[otrs] Access via IMAP, does it delete emails from the server

Steven Carr sjcarr at gmail.com
Thu Feb 2 12:57:50 GMT 2012

Yes it can access via IMAP and yes it will delete them, no there is no
option to prevent it from doing this.

This has been asked a number of times on the list, if you need to keep a
copy of the emails somewhere else you will need to use a separate mailbox
for that purpose and have the incoming email delivered to both the
"archive" mailbox and the mailbox OTRS is collecting from.


On 2 February 2012 09:46, Muhammad El-Sergani <msergani at gmail.com> wrote:

> Hi all,
> Does using OTRS to access emails via IMAP, delete them from the mail
> server?
> If yes, is there anyway to keep them there?
> Thanks
> //M
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