[otrs] How to migrate from one server to the other

[Michiel Beijen]

Hi Rob,

On Sun, Feb 5, 2012 at 02:09, Robinson Mitchell <rmitchell at p3isys.com> wrote:
> Because OTRS has almost all of its configuration info in the database you
> can simply install OTRS clean on the new system, create a new database,
> import the database from the old system into the new database, then point
> the new OTRS installation to the migrated database by entering its name and
> credentials in Kernel/Config.pm.

This is not the complete story; OTRS keeps all the changes you make
via SysConfig in a file called
/opt/otrs/Kernel/Config/Files/ZZZAuto.pm. You should also copy this
file to the new box if you want to bring over your configuration
changes.
--
Mike