[otrs] OTRS configuration

[Steven Carr]

I don't think you can, nor am I sure why you would want to only show open
tickets? you would have to code a custom view to be able to filter the
queue view.

If it is to have some other agent deal with the new tickets and assign them
to agents then I would make the incoming tickets go into a separate queue,
then the agent can assign them to the correct agent and move them into the
correct queue.

Steve


On 3 January 2012 09:23, Nikhil Joshi <nikhil.joshi at architectsap.com> wrote:

>  HI,****
>
> Yes I have 2 queues assigned to the agent.****
>
> I want to see only the opened tickets in those 2 queues.****
>
> How to configure that?****
>
> ** **
>
> Thanks and Regards****
>
> Nikhil Joshi****
>
> ** **
>
> *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf
> Of *Steven Carr
> *Sent:* Tuesday, January 03, 2012 2:33 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] OTRS configuration****
>
> ** **
>
> It should do that already. Have you gone into your Preferences and
> selected which Queues you want to see in your "My Queues" page?
>
> Steve
>
> ****
>
> On 3 January 2012 05:39, Nikhil Joshi <nikhil.joshi at architectsap.com>
> wrote:****
>
> Hi,****
>
> I have configured the OTRS and I want to customize it according to my need.
> ****
>
>  ****
>
> How to configure the following.****
>
>  ****
>
> 1.I want to see only the tickets which are in process or which are in new
> state, in the agents queueview.****
>
>  ****
>
> Regards****
>
> Nikhil Joshi****
>
> Webdynpro Consultant****
>
> ArchitectSAP Solutions  | www.ArchitectSAP.com<http://www.architectsap.com/> |
> 9960979700****
>
> Pune****
>
>  ****
>
>
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