[otrs] OTRS:ViewNote configuration

[Nikhil Joshi]

Hi,

 

I have configured OTRS and I have added new customized ticket states.

 


I have added the new customized states in Ticket ->
Frontend::Agent::Ticket::ViewNote, and view state option is enabled.


 


But I cannot see those ticket states in "next state type" in note template.


 


 

 

Regards

Nikhil Joshi

Pune

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20120109/b7655b91/attachment.html>