[otrs] OTRS:ViewNote configuration

Nikhil Joshi nikhil.joshi at architectsap.com
Mon Jan 9 06:19:08 GMT 2012



I have configured OTRS and I have added new customized ticket states.


I have added the new customized states in Ticket ->
Frontend::Agent::Ticket::ViewNote, and view state option is enabled.


But I cannot see those ticket states in "next state type" in note template.





Nikhil Joshi



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