[otrs] OTRS:ViewNote configuration

Nikhil Joshi nikhil.joshi at architectsap.com
Mon Jan 9 06:19:08 GMT 2012


Hi,

 

I have configured OTRS and I have added new customized ticket states.

 


I have added the new customized states in Ticket ->
Frontend::Agent::Ticket::ViewNote, and view state option is enabled.


 


But I cannot see those ticket states in "next state type" in note template.


 


 

 

Regards

Nikhil Joshi

Pune

 

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