[otrs] OTRS configuration

[Nikhil Joshi]

Hi,

 

Can we add numbers to the customized ticket states?

 

For instance

Can I have added new ticket states as 

1.New

2.Acknowledged

3.Waiting

4.Completed

5.Closed...

 

Is this valid??

 

Regards

Nikhil Joshi

Pune

 

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