[otrs] OTRS:ViewNote configuration

[Roy Kaldung]

On Mon, 9 Jan 2012 11:49:08 +0530, "Nikhil Joshi"
<nikhil.joshi at architectsap.com> wrote:
> Hi,
> 
>  
> 
> I have configured OTRS and I have added new customized ticket states.
> 
>  
> 
> 
> I have added the new customized states in Ticket ->
> Frontend::Agent::Ticket::ViewNote, and view state option is enabled.
> 
> 
>  
> 
> 
> But I cannot see those ticket states in "next state type" in note
template.

Hi,

Two suggestions:

1st) Do you have Ticket::Frontend::AgentTicketNote###State: enabled?
2nd) If you use Apache w/ mod_perl did you enabled PerlModule
Apache::Reload?

Regards,
Roy Kaldung

-- 
Roy Kaldung
e-mail: roy at kaldung.com