[otrs] Tickets with attachments

[Bjørn Gustav Baklid]

Strangely enough it's only on my Windows 7 machine. With both Firefox 9.0.1 and Internet Explorer 8.
My other machine running Ubuntu 11.10 with Firefox 9.0.1 manages attachments perfectly.
Could this be a bug in apache?
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Med vennlig hilsen
Bjørn Gustav Baklid
IKT-konsulent, Re Kommune

Fra: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] På vegne av Bjørn Gustav Baklid
Sendt: 13. januar 2012 09:16
Til: otrs at otrs.org
Emne: Re: [otrs] Tickets with attachments

Hi.
I am having some issues when tickets contain attachments from customers.

When I click on the attachment in the ticket the URL seems wrong, and I get an error message containing: slurp_filename('/opt/otrs/bin/cgi-bin/A1100839.doc') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541
The URL then looks like this http://saaga/otrs/A1100839.doc?Action=AgentTicketAttachment;ArticleID=628;FileID=1, however if I replace the filename of the attachment with "index.pl" the URL works perfectly, and I can download the attachment.

Is this a bug, or an error in my configuration?
I am running OTRS 3.0.11 with ITSM 3.0.5.


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Med vennlig hilsen
Bjørn Gustav Baklid
IKT-konsulent
Re kommune
Tlf.:  33 06 15 92
Mob: 47 88 43 99
Fax: 33 06 10 01
P Før utskrift, tenk på miljøet

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