[otrs] Customizing TicketZoom View

[Parag Bhalerao]

I don't think I understand what you are saying. Also, this link need not
be part of the ticket data. This is additional link that will enable
chat function with the customer. This can be part of the ticket
information displayed on the right side in the ticket zoom view.

 

I could find FreeTextDefault and FreeTextDefault.

 

I simply want to add a chat option. By editing .dtl file I was able to
add the label as you can see below, but I am not able to add a hyperlink
to that. The hyperlink should be xmpp://<customerID>@chatdomain

 

 

 

GoodWills

 

Parag Bhalerao

 

Work     215-494-2709

Cell        267-210-5949

Email     parag.bhalerao at cybertech.com

 

 

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Nils Leideck
Sent: Thursday, January 19, 2012 2:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customizing TicketZoom View

 

That is ok, but now you have to store something in the field.

 

I recommend to use the FreeTextDefault function to define a value on the
event of the ticket creation so every ticket gets the value on the event
FreeTextDefault. If you do not allow to change the field anywhere the
link is permanently saved to the ticket.

 

On 19.01.2012, at 19:36, Parag Bhalerao wrote:

 

> I updated Settings in Ticket -> Core::TicketFreeText

> 

> TicketFreeText1::Link xmpp://$LQData{"CustomerID"}

 

Cheers, Nils

-- 

http://webint.cryptonode.de / a Fractal project

 

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