[otrs] LDAP stopped finding users

Gerald Young crythias at gmail.com
Thu Nov 21 23:59:51 GMT 2013


no ldap entry found means that the ldap server is unable to find an
entry in ldap for the given uid.



On Thu, Nov 21, 2013 at 4:38 PM, Matthew M. Mosteller
<mmosteller at shinesandt.com> wrote:
> I had LDAP (openLDAP) working for a few weeks and now it suddenly decided to
> stop working. Since the server is not live I have anonymous searches
> allowed. I am now getting an error of:
>
> [Thu Nov 21 16:27:30 2013][Notice][Kernel::System::Auth::LDAP::Auth] User:
> otrsAdmin at shinesystech.com authentication failed, no LDAP entry
> found!BaseDN='dc=shinesystech,dc=com',
> Filter='(uid=otrsAdmin at shinesystech.com)', (REMOTE_ADDR: 192.168.2.128).
>
> None of the Config.pm settings have been changed and I have not messed with
> the ldap config, so it's very strange.
>
> Any ideas on how I can best fix/debug this problem?
>
>
> -Matt
>
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