[otrs] Svar: Re: LDAP stopped finding users

Gerald Young crythias at gmail.com
Fri Nov 22 14:04:50 GMT 2013


Filter='(&(cn=ulh)(mail=*)) means ulh is a common name and has an
email address in ldap.

On Fri, Nov 22, 2013 at 9:01 AM, Martin Møller <mmo at itq.dk> wrote:
> I'm seeing the same thing with at least one use here.
>
> I can log in just fine, as well as a few others, but one user who has tried,
> gets this error.
> I have checked all the attributes - they are fine. No different from the
> rest of us.
> It's the same LDAP backend as before.
> On the OTRS 3.2 system, he can log in. On the 3.3 system, he cannot.
> User: ulh authentication failed, no LDAP entry found!BaseDN='ou=KBH,o=ITQ',
> Filter='(&(cn=ulh)(mail=*))
> User: mmo (cn=mmo,ou=KBH,o=ITQ) authentication ok
>
> Very strange, from my point of view.. :)
>
> /Martin.
>
>>>> Gerald Young <crythias at gmail.com> 22. november 2013 00:59 >>>
> no ldap entry found means that the ldap server is unable to find an
> entry in ldap for the given uid.
>
>
>
> On Thu, Nov 21, 2013 at 4:38 PM, Matthew M. Mosteller
> <mmosteller at shinesandt.com> wrote:
>> I had LDAP (openLDAP) working for a few weeks and now it suddenly decided
>> to
>> stop working. Since the server is not live I have anonymous searches
>> allowed. I am now getting an error of:
>>
>> [Thu Nov 21 16:27:30 2013][Notice][Kernel::System::Auth::LDAP::Auth] User:
>> otrsAdmin at shinesystech.com authentication failed, no LDAP entry
>> found!BaseDN='dc=shinesystech,dc=com',
>> Filter='(uid=otrsAdmin at shinesystech.com)', (REMOTE_ADDR: 192.168.2.128).
>>
>> None of the Config.pm settings have been changed and I have not messed
>> with
>> the ldap config, so it's very strange.
>>
>> Any ideas on how I can best fix/debug this problem?
>>
>>
>> -Matt
>>
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