[otrs] Svar: Re: LDAP stopped finding users

Matthew M. Mosteller mmosteller at shinesandt.com
Fri Nov 22 18:45:28 GMT 2013


I have some progress now. Users are supposed to log in with their email addresses, which again was working before. When I remove the '@' symbol from the uid it works perfectly. So that has to be a back end problem right? 

-Matt 
----- Original Message -----

From: "Gerald Young" <crythias at gmail.com> 
To: "User questions and discussions about OTRS." <otrs at otrs.org> 
Sent: Friday, November 22, 2013 10:13:27 AM 
Subject: Re: [otrs] Svar: Re: LDAP stopped finding users 


My suggestion is to use the documentation of Net::LDAP to create a test perl file connection ... if it works, OTRS should work, too. 


if it works (based upon the filter OTRS log provides) and OTRS does not, from the same machine, there's not much that can be said except to determine how the params you've provided in the stand alone perl program aren't accurately reflected in Config.pm 







On Fri, Nov 22, 2013 at 9:57 AM, Matthew M. Mosteller < mmosteller at shinesandt.com > wrote: 






There should be no restrictions as this is not live and I am the only one logging in, which worked before. By adding the AD server to the workstation list do you mean a DNS entry? 

-Matt 


From: "Alvaro Cordero" < alvaro at gridshield.net > 

To: "User questions and discussions about OTRS." < otrs at otrs.org > 
Sent: Friday, November 22, 2013 9:42:09 AM 


Subject: Re: [otrs] Svar: Re: LDAP stopped finding users 


Matt, is it possible that the user has a workstation logon restriction? It happened to us that even if the user was in the DB and the authentication was ok, with that restriction users couldn't be logged on. 


If that's the case you need to add the AD server into the workstation list, when the user is registered then you can remove it. 


Regards 



2013/11/22 Matthew M. Mosteller < mmosteller at shinesandt.com > 

<blockquote>





> no ldap entry found means that the ldap server is unable to find an 
> entry in ldap for the given uid. 

The uid not existing definitely isn't the problem with my requests as I am copy/pasting from the ldap backend for that. I also tried removing and re-adding the user to the database just in case but that didn't work either. 



-Matt 


From: "Gerald Young" < crythias at gmail.com > 
To: "User questions and discussions about OTRS." < otrs at otrs.org > 
Sent: Friday, November 22, 2013 9:04:50 AM 
Subject: Re: [otrs] Svar: Re: LDAP stopped finding users 



Filter='(&(cn=ulh)(mail=*)) means ulh is a common name and has an 
email address in ldap. 

On Fri, Nov 22, 2013 at 9:01 AM, Martin Møller < mmo at itq.dk > wrote: 
> I'm seeing the same thing with at least one use here. 
> 
> I can log in just fine, as well as a few others, but one user who has tried, 
> gets this error. 
> I have checked all the attributes - they are fine. No different from the 
> rest of us. 
> It's the same LDAP backend as before. 
> On the OTRS 3.2 system, he can log in. On the 3.3 system, he cannot. 
> User: ulh authentication failed, no LDAP entry found!BaseDN='ou=KBH,o=ITQ', 
> Filter='(&(cn=ulh)(mail=*)) 
> User: mmo (cn=mmo,ou=KBH,o=ITQ) authentication ok 
> 
> Very strange, from my point of view.. :) 
> 
> /Martin. 
> 
>>>> Gerald Young < crythias at gmail.com > 22. november 2013 00:59 >>> 
> no ldap entry found means that the ldap server is unable to find an 
> entry in ldap for the given uid. 
> 
> 
> 
> On Thu, Nov 21, 2013 at 4:38 PM, Matthew M. Mosteller 
> < mmosteller at shinesandt.com > wrote: 
>> I had LDAP (openLDAP) working for a few weeks and now it suddenly decided 
>> to 
>> stop working. Since the server is not live I have anonymous searches 
>> allowed. I am now getting an error of: 
>> 
>> [Thu Nov 21 16:27:30 2013][Notice][Kernel::System::Auth::LDAP::Auth] User: 
>> otrsAdmin at shinesystech.com authentication failed, no LDAP entry 
>> found!BaseDN='dc=shinesystech,dc=com', 
>> Filter='(uid= otrsAdmin at shinesystech.com )', (REMOTE_ADDR: 192.168.2.128). 
>> 
>> None of the Config.pm settings have been changed and I have not messed 
>> with 
>> the ldap config, so it's very strange. 
>> 
>> Any ideas on how I can best fix/debug this problem? 
>> 
>> 
>> -Matt 
>> 
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-- 
___________________________ 
Alvaro Cordero Retana 
Consultor de Tecnologias 
Gridshield Monitoreo de Redes e 
Infraestructura. 
2258-5757 ext 123 
alvaro at gridshield.net 
www.gridshield.net 
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</blockquote>


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