[otrs] Create note and move ticket to another queue

Leah Kelly lkelly at tenstreet.com
Thu Mar 13 19:09:25 GMT 2014


Is there a way to move a ticket and write a note in one step? Currently 
our agents have to write a note explaining the ticket and the move, then move the ticket
to another queue = two steps.

Any way to make this one step?




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