[otrs] Removing leading zero from ticket number

Gerald Young crythias at gmail.com
Mon Mar 17 10:56:13 GMT 2014


Check also if the leading zero is part of the System ID
On Mar 17, 2014 5:23 AM, "Sander Goudswaard" <
s.goudswaard at westerscheldetunnel.nl> wrote:

>  We have a ticket numbering system of type 'Year', e.g. 2014-xxxxx. Now,
> after having created 9999 tickets, the ticket number went from 2014-09999
> to 2014-010000.
>
>
>
> We really want to get rid of the leading zero but have no clue as to why
> the leading zero is added. The minimum length is 5, which has been reached.
> The TicketCounter.log does not contain a leading zero.
>
>
>
> If anyone can give me a quick hint... it would be appreciated!
>
>
>
> Regards,
>
> Sander
>
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