[otrs] Removing leading zero from ticket number

Gerald Young crythias at gmail.com
Mon Mar 17 20:26:36 GMT 2014


any change you would make to the ticket numbering system's numbering scheme
would also necessitate changes to the numbering scheme parser to
accommodate old tickets.

Can you remove the SystemID? I think it might be possible. Note that *part*
of the idea of the System  ID is that OTRS can talk to different OTRS
systems and maintain same schemes with different systemIDs to tell them
apart. (Prevent ticket number conflict).

Email replies to old [open/new] tickets that don't comply with the new
ticket numbering scheme will likely be considered as new tickets.




On Mon, Mar 17, 2014 at 7:05 AM, Sander Goudswaard <
s.goudswaard at westerscheldetunnel.nl> wrote:

>  The system ID is 0! so no way to get rid of that apparently?
>
>
>
> *Van:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *Namens *Gerald
> Young
> *Verzonden:* maandag 17 maart 2014 11:56
> *Aan:* User questions and discussions about OTRS.
> *Onderwerp:* Re: [otrs] Removing leading zero from ticket number
>
>
>
> Check also if the leading zero is part of the System ID
>
> On Mar 17, 2014 5:23 AM, "Sander Goudswaard" <
> s.goudswaard at westerscheldetunnel.nl> wrote:
>
>  We have a ticket numbering system of type 'Year', e.g. 2014-xxxxx. Now,
> after having created 9999 tickets, the ticket number went from 2014-09999
> to 2014-010000.
>
>
>
> We really want to get rid of the leading zero but have no clue as to why
> the leading zero is added. The minimum length is 5, which has been reached.
> The TicketCounter.log does not contain a leading zero.
>
>
>
> If anyone can give me a quick hint... it would be appreciated!
>
>
>
> Regards,
>
> Sander
>
>
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