[otrs] Sorting Descending by Age

Leah Kelly lkelly at tenstreet.com
Tue Mar 18 15:46:23 GMT 2014


Hello OTRS friends!

I’ve searched and haven’t found much on this, but my agents are wondering if there is a way to permanently sort tickets
by age. When in Dashboard, if you click on the ‘Age’ column header, it will sort the opposite direction (descending) - 
we like this. But then when you click on a ticket, and then go back to Dashboard, the tickets are back to their 
default ascending sort. Is there a way to make this permanent? 




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