[otrs] Unicode encoding problems in the agent frontend

Tim Schumacher tim at datenknoten.me
Tue Nov 25 08:22:18 GMT 2014


At Tue, 25 Nov 2014 08:26:01 +0100,
Renee B wrote:
> 
> Vielleicht liefert
> http://stackoverflow.com/questions/7285215/nginx-fastcgi-utf-8-encoding-output-iso-8859-1-instead-of-utf8
> die Lösung

Thanks, figured it out! Thanks to your link I dumped the env to a file and
then checked variable for variable[1] which was the culprit. If
„FCGI_ROLE="RESPONDER"“ is set, all the umlauts are garbled. I then
grepd the source for FCGI_ROLE and then discovered
Layout.pm[2] and then comented the encoding stuff
and now all the umlauts work.

What should I do? Should I comment in the tickets that this change
breaks stuff for me? 

greetings

Tim

[1] http://pastebin.geany.org/2HTNv/
[2] https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/Output/HTML/Layout.pm#L1440


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