[otrs] Problem about updating owner in OTRS 5

Alvaro Cordero alvaro at gridshield.net
Tue Feb 7 14:12:45 UTC 2017

Hello, It looks like you are using Responsible Feature instead of Owner?
Did you clear your cache and rebuild config after finishing the upgrade

Best Regards

2017-02-07 7:57 GMT-06:00 Gökhan Öner <gokhanoner at sabanciuniv.edu>:

> Hi Everyone,
> I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner
> from owner menu, i couldn't find any place to select owner. Everything
> seems true in SysConfig. The screenshot is attached.
> Can anyone help me with this issue ?
> Regards.
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*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* alvaro at gridshield.net
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