[otrs] Problem about updating owner in OTRS 5

Gökhan Öner gokhanoner at sabanciuniv.edu
Wed Feb 8 11:57:23 UTC 2017


Hi Alvaro,

I have checked Sysconfig and  Ticket::Frontend::AgentTicketOwner###Owner
parameter is set to 'Yes'. I still couldn't find the solution.

Regards.



*Gökhan Öner*
*Information Technology*

On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero <alvaro at gridshield.net>
wrote:

> You can searh in Sysconfig and verify that Owner option is not disabled,
> you can always enable owner and other fields to be shown on several other
> actions like Note, Priority, etc.
>
> Regards
>
> 2017-02-07 8:19 GMT-06:00 Gökhan Öner <gokhanoner at sabanciuniv.edu>:
>
>> Hi Alvaro,
>>
>> Thanks for your answer at first. I am using the Owner menu which is under
>> People Menu. I cleared cache and rebuilt config after upgrade.
>>
>> On the other hand, i can update ticket owner from responsible menu.
>>
>> Any ideas?
>>
>> On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero <alvaro at gridshield.net>
>> wrote:
>>
>> Hello, It looks like you are using Responsible Feature instead of Owner?
>> Did you clear your cache and rebuild config after finishing the upgrade
>> process?
>>
>> Best Regards
>>
>> 2017-02-07 7:57 GMT-06:00 Gökhan Öner <gokhanoner at sabanciuniv.edu>:
>>
>> Hi Everyone,
>>
>> I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the
>> owner from owner menu, i couldn't find any place to select owner.
>> Everything seems true in SysConfig. The screenshot is attached.
>>
>> Can anyone help me with this issue ?
>>
>> Regards.
>>
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>>
>>
>> --
>>
>> *Alvaro Cordero RetanaConsultor de Tecnologias*
>> *Tel: 22585757 ext 123*
>> *Email:* alvaro at gridshield.net
>>
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>>
>>
>> *Gökhan Öner*
>> *Information Technology*
>> *Sabancı University*
>> *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>*
>> *E:gokhanoner at sabanciuniv.edu <E%3Agokhanoner at sabanciuniv.edu>*
>>
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>
>
>
> --
>
> *Alvaro Cordero RetanaConsultor de Tecnologias*
> *Tel: 22585757 ext 123*
> *Email:* alvaro at gridshield.net
>
>
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