[otrs] Problem about updating owner in OTRS 5

Alvaro Cordero alvaro at gridshield.net
Wed Feb 8 16:50:28 UTC 2017


What about the required permission to access the action
Ticket::Frontend::AgentTicketOwner###Permission


Otherwise, I see you enabled in the same section other stuff like service,
type, responsible, have you tried disabling those and starting over?

Regards


2017-02-08 5:57 GMT-06:00 Gökhan Öner <gokhanoner at sabanciuniv.edu>:

> Hi Alvaro,
>
> I have checked Sysconfig and  Ticket::Frontend::AgentTicketOwner###Owner
> parameter is set to 'Yes'. I still couldn't find the solution.
>
> Regards.
>
>
>
> *Gökhan Öner*
> *Information Technology*
>
> On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero <alvaro at gridshield.net>
> wrote:
>
>> You can searh in Sysconfig and verify that Owner option is not disabled,
>> you can always enable owner and other fields to be shown on several other
>> actions like Note, Priority, etc.
>>
>> Regards
>>
>> 2017-02-07 8:19 GMT-06:00 Gökhan Öner <gokhanoner at sabanciuniv.edu>:
>>
>>> Hi Alvaro,
>>>
>>> Thanks for your answer at first. I am using the Owner menu which is
>>> under People Menu. I cleared cache and rebuilt config after upgrade.
>>>
>>> On the other hand, i can update ticket owner from responsible menu.
>>>
>>> Any ideas?
>>>
>>> On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero <alvaro at gridshield.net>
>>> wrote:
>>>
>>> Hello, It looks like you are using Responsible Feature instead of Owner?
>>> Did you clear your cache and rebuild config after finishing the upgrade
>>> process?
>>>
>>> Best Regards
>>>
>>> 2017-02-07 7:57 GMT-06:00 Gökhan Öner <gokhanoner at sabanciuniv.edu>:
>>>
>>> Hi Everyone,
>>>
>>> I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the
>>> owner from owner menu, i couldn't find any place to select owner.
>>> Everything seems true in SysConfig. The screenshot is attached.
>>>
>>> Can anyone help me with this issue ?
>>>
>>> Regards.
>>>
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>>>
>>>
>>> --
>>>
>>> *Alvaro Cordero RetanaConsultor de Tecnologias*
>>> *Tel: 22585757 ext 123*
>>> *Email:* alvaro at gridshield.net
>>>
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>>> --
>>>
>>>
>>> *Gökhan Öner*
>>> *Information Technology*
>>> *Sabancı University*
>>> *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>*
>>> *E:gokhanoner at sabanciuniv.edu <E%3Agokhanoner at sabanciuniv.edu>*
>>>
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>>
>>
>>
>> --
>>
>> *Alvaro Cordero RetanaConsultor de Tecnologias*
>> *Tel: 22585757 ext 123*
>> *Email:* alvaro at gridshield.net
>>
>>
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>
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-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* alvaro at gridshield.net
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