[otrs] Reports by agents

Jesus Rivera jriverar at anzoategui.gob.ve
Thu Feb 9 16:21:18 UTC 2017


Excellent, I was going to answer them! I just came across that solution 
and I worked! Thank you very much!


On 09/02/17 12:17, Susan Dittmar wrote:
> Am 09.02.2017 um 17:05 schrieb Jesus Rivera:
>> how do I get that field
>> of change of state when it is going to make the note? Since I do not see
>> that field, where I enable that field to change state?
> In sysconfig, Frontend::Agent::Ticket::ViewNote, via
>
> Ticket::Frontend::AgentTicketNote###State
>
> you allow or disallow changing the ticket state when writing a note.
>
> Via
>
> Ticket::Frontend::AgentTicketNote###StateType
>
> you define which states can be chosen there.
>
> HTH,
> Susan
>
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