[otrs] AgentTicketCustomer => Customer ID is mandatory

Renee B otrs.list at perl-services.de
Tue Feb 5 06:11:40 UTC 2019


Add

$Self->{CustomerUser}->{CustomerCompanySupport} = 0;

to Kernel/Config.pm

Am 04.02.19 um 12:34 schrieb Ml Ml:
> Hello,
>
> after updating to OTRS6 the Customer Number in AgentTicketCustomer
> seems to be mandatory.
>
> I checked the code, and if remove readonly="readonly"  then it works
> like i want. How can i fix this with sysconfig?
>
> <label for="CustomerID"[% IF Required %] class="Mandatory"[% END %]>[%
> IF Required %]<span class="Marker">*</span> [% END %][%
> Translate("Customer ID") | html %]:</label>
> <div class="Field">
>     <input type="text" name="CustomerID" id="CustomerID" value="[%
> Data.CustomerID | html %]"  readonly="readonly" class="W75pc[% IF
> Required %] Validate_Required[% END %] [% Data.CustomerIDInvalid |
> html %]"/>
> [% IF Required %]
>     <div id="CustomerAutoCompleteError"
> class="TooltipErrorMessage"><p>[% Translate("This field is required.")
> | html %]</p></div>
>     <div id="CustomerAutoCompleteServerError"
> class="TooltipErrorMessage"><p>[% Translate("This field is required.")
> | html %]</p></div>
> [% END %]
>
> Thanks,
> Mario
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