[otrs] Slow Tickets with more than 200 Articles, why?

Ml Ml mliebherr99 at googlemail.com
Thu Feb 7 08:03:08 UTC 2019


Hello Rother,

thanks for the input. On the other hand its insane to load a Article with
all 350 Articles. Most of the time the last few are the important ones :)

Would you guys think it would be a good idea to add a plugin which limits
the default Articles to the last 10 (or 20) Articles?

Cheers,
Mario

On Wed, Feb 6, 2019 at 6:14 PM Stefan Rother <sr at otrs.ch> wrote:

> Hi Mario,
>
> i am talking about "AgentTicketZoom".
>
> The search and queue performs quite well.
>
>
> I have seen this Problem a lot of times after Upgrading Customer Systems
> to OTRS 6. The problem are wrong indexes/contend inside the database, but
> only for old tickets. You can’t do anything with changing OTRS or MySQL
> configuration options I think.
>
> We are only able to fix the problem, when we analyze and rebuild the
> database structure and that’s complex.
>
> But the important info is, the problem exists only with old tickets
> (created bevor the upgrade). All new tickets performing well and if all old
> tickets are closed, the performance is quite good anywhere.
>
> I hope that’s help a bit.
>
> --
>
> Stefan Rother
> Geschäftsführer
>
>
>
>
>
> Oberwalting 31 | 94339 Leiblfing | Germany
>
> sales at otrs.ch
>
> T DE +49 (0)9427 68 39 000
> T CH +41 (0)71 552 08 80
> Fax  +49 (0)9427 68 39 009
>
> https://otrs.ch | https://www.facebook.com/RotherOTRS
>
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