[otrs] Tickets number of digits

LQ Marshall qmarshall at iNetSpace.net
Sat Oct 5 00:02:09 UTC 2019


I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference.L.Q. MarshallOne's strength is only determined when the challenge seems overwhelming.<div>
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</div><!-- originalMessage --><div>-------- Original message --------</div><div>From: Alexis HAUSER <alexis.hauser at imt-atlantique.fr> </div><div>Date: 10/3/19  11:00  (GMT-05:00) </div><div>To: otrs <otrs at lists.otrs.org> </div><div>Subject: [otrs] Tickets number of digits </div><div>
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Hi, 

Is there a way to change the number of digits used in the ticket numbers ? 

For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031 
Regards 




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