[otrs] Tickets number of digits

Alexis HAUSER alexis.hauser at imt-atlantique.fr
Tue Oct 15 09:52:06 UTC 2019


I tried to change the following config element : Ticket::NumberGenerator::MinCounterSize 
but it doesn't seem to have any impact on it. 




De: "LQ Marshall" <qmarshall at iNetSpace.net> 
À: "otrs" <otrs at lists.otrs.org> 
Envoyé: Samedi 5 Octobre 2019 02:02:09 
Objet: Re: [otrs] Tickets number of digits 

I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference. 


L.Q. [ mailto:Marshalllqmarshall at inetspace.netm | Marshall ] 

One's strength is only determined when the challenge seems overwhelming. 


-------- Original message -------- 
From: Alexis HAUSER <alexis.hauser at imt-atlantique.fr> 
Date: 10/3/19 11:00 (GMT-05:00) 
To: otrs <otrs at lists.otrs.org> 
Subject: [otrs] Tickets number of digits 

Hi, 

Is there a way to change the number of digits used in the ticket numbers ? 

For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031 
Regards 




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