[otrs] OTRS 5: CustomerID still the email after customer creation

Seifert, Hagen H.Seifert at ssc-services.de
Thu Apr 2 14:43:43 UTC 2020


Hello.

The following case: A ticket is created from an email. The sender is still not known to us. The CustomerID field then has the value of the email address, the customer information area is empty. Now we create the customer under the corresponding company. The customer information is immediately displayed correctly in the ticket. However, the CustomerID field still has the value of the email address. Is that a bug?


Freundliche Grüße / Best regards
Hagen Seifert
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