From egareg.jaouen at elitt.com Fri Dec 4 16:51:12 2020 From: egareg.jaouen at elitt.com (JAOUEN Egareg) Date: Fri, 4 Dec 2020 16:51:12 +0000 Subject: [otrs] What are the differences between notifications and emails ? Message-ID: Hi all ! I have several OTRS servers currently working under version 6. All of them are installed under Fedora OS. I am using sendmail to manage the email sending and all is well working. But I noticed that the notifications are not sent (or are not received on our outlook email addresses). And it would be better if the notifications can reach my agents? Yesterday, I have just installed a new OTRS server on another server. I have not yet installed sendmail and I am not able to send email from a ticket in OTRS. That is not a bug for the moment. ;-) But I received the notifications on my outlook email address about those failed email attempt. How is it possible ? How notifications can be sent without sendmail installed ? Why notifications are not sent when sendmail is correctly installed and configured to send emails ? How can I have both working on all my OTRS servers (v6) ? Thanks ! Egareg JAOUEN -------------- next part -------------- An HTML attachment was scrubbed... URL: From alvaro at gridshield.net Fri Dec 4 17:02:49 2020 From: alvaro at gridshield.net (Alvaro Cordero) Date: Fri, 4 Dec 2020 11:02:49 -0600 Subject: [otrs] What are the differences between notifications and emails ? In-Reply-To: References: Message-ID: Hello, For notifications to be sent, all otrs jobs must be running (otrs daemon). If it is running, another possible issue is your configuration of the NotificationSenderAddress and NotificationSenderName, if you left it by default it could be something like otrs at localhost or otrs at localdomain and those usually get sent to spam. You also might need to verify if you are using Postfix or another client to deliver your emails and if it is doing it by itself or using a relay. Hope it helps Best Regards El vie, 4 dic 2020 a las 10:51, JAOUEN Egareg () escribi?: > Hi all ! > > > > I have several OTRS servers currently working under version 6. All of them > are installed under Fedora OS. > > I am using sendmail to manage the email sending and all is well working. > But I noticed that the notifications are not sent (*or are not received > on our outlook email addresses*). And it would be better if the > notifications can reach my agents? > > > > Yesterday, I have just installed a new OTRS server on another server. I > have not yet installed sendmail and I am not able to send email from a > ticket in OTRS. That is not a bug for the moment. ;-) > > But I received the notifications on my outlook email address about those > failed email attempt. > > > > How is it possible ? How notifications can be sent without sendmail > installed ? Why notifications are not sent when sendmail is correctly > installed and configured to send emails ? > > How can I have both working on all my OTRS servers (v6) ? > > > > Thanks ! > > > > Egareg JAOUEN > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro at gridshield.net -------------- next part -------------- An HTML attachment was scrubbed... URL: From mpizarro at nlhpc.cl Wed Dec 16 19:01:01 2020 From: mpizarro at nlhpc.cl (Mirko Pizarro) Date: Wed, 16 Dec 2020 16:01:01 -0300 Subject: [otrs] Is it possible to authenticate OTRS version 6.0.30 with Gmail's Oauth2? Message-ID: Hello, Good afternoon, is it possible to authenticate OTRS version 6.0.30 with OAUTH2 to connect with gmail and fetch mails? or is there any implementation available for ((OTRS)) Community Edition? These questions are related to the thread posted by google: Last December, we announced that we?d be turning off less secure app (LSA) access to G Suite accounts, and that you should migrate to OAuth authentication instead. The first phase of the LSA turn-down was scheduled for June 15, 2020. Thread: https://workspaceupdates.googleblog.com/2020/03/less-secure-app-turn-off-suspended.html Thanks for help. Mirko Pizarro Pizarro. -------------- next part -------------- An HTML attachment was scrubbed... URL: From kaldung at gmail.com Wed Dec 16 19:19:14 2020 From: kaldung at gmail.com (Roy Kaldung) Date: Wed, 16 Dec 2020 20:19:14 +0100 Subject: [otrs] Is it possible to authenticate OTRS version 6.0.30 with Gmail's Oauth2? In-Reply-To: References: Message-ID: Hello, > On Dec 16, 2020, at 8:01 PM, Mirko Pizarro wrote: > > Good afternoon, is it possible to authenticate OTRS version 6.0.30 with OAUTH2 to connect with gmail and fetch mails? or is there any implementation available for ((OTRS)) Community Edition? There is a commercial add-on available for the ((OTRS)) Community Edition by a 3rd party. I don?t know if sth. similar exists for OTRS. Kind regards, Roy -- Roy Kaldung