[otrs] How to deal with error OTRS Scheduler Daemon Cron: MailQueueSend

Santiago DIEZ santiago at caoba.fr
Tue May 5 10:33:51 UTC 2020


Hi,

I received 2 alerts in the past 9 days.
I'm using otrs-6.0.28.



subject: OTRS Scheduler Daemon Cron: MailQueueSend

The body starts with:
ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
OS: linux Time: <DATE>

Then there are many lines of debug. One of them being:
Message: CommunicationLog([...])::Kernel::System::MailQueue   =>
Temporary problem returned from server, requeuing message for sending.
Message: SMTPCode: 451, ErrorMessage: Could not send message to
server: 451,  Go ahead j4sm19123399wrm.85 - gsmtp!

The body finishes with
Error: Could not send message with ID '425'! Please refer to the log.
Error: Failed.

>From the message id (j4sm19123399wrm.85) I could verify that the email
was indeed sent one minute later (found the corresponding article
using grep on /var/article/).
But what does the id 425 refer to?



The second alert has the same subject.

The body also starts with:
ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
OS: linux Time: <DATE>

Then there are many lines of debug. One of them being:
Message: CommunicationLog([...])::Kernel::System::MailQueue =>
Permanent sending problem or we reached the sending attempt limit.
Message will be removed

The body finishes with
Error: Could not send message with ID '520'! Please refer to the log.
Error: Failed.

I can't find the message id a67sm13838135wmc.30 anywhere in my articles.
How can I retrieve the message to try and send it again?



Thanks for your help
Regards
Santiago


More information about the otrs mailing list