[otrs] How to deal with error OTRS Scheduler Daemon Cron: MailQueueSend

Anthony F McInerney afm404 at gmail.com
Sat May 9 15:02:22 UTC 2020


On Tue, 5 May 2020 at 11:34, Santiago DIEZ <santiago at caoba.fr> wrote:

> Hi,
>
> I received 2 alerts in the past 9 days.
> I'm using otrs-6.0.28.
>
>
>
> subject: OTRS Scheduler Daemon Cron: MailQueueSend
>
> The body starts with:
> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
> OS: linux Time: <DATE>
>
> Then there are many lines of debug. One of them being:
> Message: CommunicationLog([...])::Kernel::System::MailQueue   =>
> Temporary problem returned from server, requeuing message for sending.
> Message: SMTPCode: 451, ErrorMessage: Could not send message to
> server: 451,  Go ahead j4sm19123399wrm.85 - gsmtp!
>
> The body finishes with
> Error: Could not send message with ID '425'! Please refer to the log.
> Error: Failed.
>
> From the message id (j4sm19123399wrm.85) I could verify that the email
> was indeed sent one minute later (found the corresponding article
> using grep on /var/article/).
> But what does the id 425 refer to?
>
>
>
> The second alert has the same subject.
>
> The body also starts with:
> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
> OS: linux Time: <DATE>
>
> Then there are many lines of debug. One of them being:
> Message: CommunicationLog([...])::Kernel::System::MailQueue =>
> Permanent sending problem or we reached the sending attempt limit.
>

Here's the problem. Google have a sending limit via smtp (It's like 100 per
minute or something you can look it up). Unless you have a business account
that allows more.



> Message will be removed
>
> The body finishes with
> Error: Could not send message with ID '520'! Please refer to the log.
> Error: Failed.
>
> I can't find the message id a67sm13838135wmc.30 anywhere in my articles.
> How can I retrieve the message to try and send it again?
>
>
>
> Thanks for your help
> Regards
> Santiago
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