[otrs] How to deal with error OTRS Scheduler Daemon Cron: MailQueueSend

Anthony F McInerney afm404 at gmail.com
Mon May 11 01:36:55 UTC 2020


You could check the mail queue... just in case
https://doc.otrs.com/doc/manual/admin/6.0/en/html/email-settings.html#email-sending-mailqueue

And also there is the 'Communication Log' in the admin menu that might shed
more light..


On Sun, 10 May 2020 at 08:18, Santiago DIEZ <santiago at caoba.fr> wrote:

> Hi Anthony,
>
> And thank you for your help.
>
> Yes I saw the warning from Google. It's not a problem if an email is not
> sent at time T. It can be sent at T+1m or T+10m or even T+1h I don't mind.
> My concern is when the message is not sent at all.
>
> The first email with warning was sent later. Fine. My question is how can
> I retrieve the second message? Was it sent at some time after the error?
> Was it completely destroyed (that would be a terrible programming mistake
> imho)? Is it sitting somewhere waiting for me to push the resend button?
>
> Regards
> Santiago
>
>
> On Sat, May 9, 2020, 17:03 Anthony F McInerney <afm404 at gmail.com> wrote:
>
>>
>>
>> On Tue, 5 May 2020 at 11:34, Santiago DIEZ <santiago at caoba.fr> wrote:
>>
>>> Hi,
>>>
>>> I received 2 alerts in the past 9 days.
>>> I'm using otrs-6.0.28.
>>>
>>>
>>>
>>> subject: OTRS Scheduler Daemon Cron: MailQueueSend
>>>
>>> The body starts with:
>>> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
>>> OS: linux Time: <DATE>
>>>
>>> Then there are many lines of debug. One of them being:
>>> Message: CommunicationLog([...])::Kernel::System::MailQueue   =>
>>> Temporary problem returned from server, requeuing message for sending.
>>> Message: SMTPCode: 451, ErrorMessage: Could not send message to
>>> server: 451,  Go ahead j4sm19123399wrm.85 - gsmtp!
>>>
>>> The body finishes with
>>> Error: Could not send message with ID '425'! Please refer to the log.
>>> Error: Failed.
>>>
>>> From the message id (j4sm19123399wrm.85) I could verify that the email
>>> was indeed sent one minute later (found the corresponding article
>>> using grep on /var/article/).
>>> But what does the id 425 refer to?
>>>
>>>
>>>
>>> The second alert has the same subject.
>>>
>>> The body also starts with:
>>> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
>>> OS: linux Time: <DATE>
>>>
>>> Then there are many lines of debug. One of them being:
>>> Message: CommunicationLog([...])::Kernel::System::MailQueue =>
>>> Permanent sending problem or we reached the sending attempt limit.
>>>
>>
>> Here's the problem. Google have a sending limit via smtp (It's like 100
>> per minute or something you can look it up). Unless you have a business
>> account that allows more.
>>
>>
>>
>>> Message will be removed
>>>
>>> The body finishes with
>>> Error: Could not send message with ID '520'! Please refer to the log.
>>> Error: Failed.
>>>
>>> I can't find the message id a67sm13838135wmc.30 anywhere in my articles.
>>> How can I retrieve the message to try and send it again?
>>>
>>>
>>>
>>> Thanks for your help
>>> Regards
>>> Santiago
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