From sysadmin.caos at uab.cat  Mon Nov 30 09:27:35 2020
From: sysadmin.caos at uab.cat (=?iso-8859-1?Q?Gesti=F3_Servidors?=)
Date: Mon, 30 Nov 2020 09:27:35 +0000
Subject: [otrs] Replace string in a closed ticket
Message-ID: <PA4PR07MB72646491F1DAE8060E753B9AF2F50@PA4PR07MB7264.eurprd07.prod.outlook.com>

Hello,

I need to replace a string in some notes of a closed ticket. How can I replace the wrong string for the correct one?

Thanks.


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From Matthias.Terlinde at t-systems.com  Mon Nov 30 11:28:04 2020
From: Matthias.Terlinde at t-systems.com (Matthias.Terlinde at t-systems.com)
Date: Mon, 30 Nov 2020 11:28:04 +0000
Subject: [otrs] Replace string in a closed ticket
Message-ID: <FRXPR01MB0872CA95C41F24BF0973E57AA2F50@FRXPR01MB0872.DEUPRD01.PROD.OUTLOOK.DE>

Hello,

there is no build in way. You need to make the changes directly on your SQL
database.


Kind Regards,
Matthias


DEUTSCHE TELEKOM SECURITY GMBH
Matthias Terlinde
Cyber Defense Operations
Bonner Talweg 100, 53113 Bonn, Germany
www.telekom.de/security

LIFE IS FOR SHARING.  

The compulsory statement can be found here:
www.telekom.com/compulsory-statement-dtsec

We care ? Enabling more sustainability and participation. 

Further information on the Telekom Sustainability Initiative:
https://wecare.telekom.com/en/label/



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Message: 1
Date: Mon, 30 Nov 2020 09:27:35 +0000
From: Gesti? Servidors <sysadmin.caos at uab.cat>
To: "otrs at lists.otrs.org" <otrs at lists.otrs.org>
Subject: [otrs] Replace string in a closed ticket
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<PA4PR07MB72646491F1DAE8060E753B9AF2F50 at PA4PR07MB7264.eurprd07.prod.outlook.
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Content-Type: text/plain; charset="iso-8859-1"

Hello,

I need to replace a string in some notes of a closed ticket. How can I
replace the wrong string for the correct one?

Thanks.

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