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Hello, <br>
<br>
I was having the same problem. This problem seems to exist in version
2.0.4 and every version after that. After researching the bug via
<a class="moz-txt-link-freetext" href="http://bugs.otrs.org">http://bugs.otrs.org</a>, #1113 had the answer. You need to change
Ticket.pm. Here is the code that is posted, which I have implemented
and seems to work: <br>
<br>
<br>
<pre>Index: System/Ticket.pm
===================================================================
RCS file: /home/cvs/otrs/Kernel/System/Ticket.pm,v
retrieving revision 1.227
diff -u -r1.227 Ticket.pm
--- System/Ticket.pm 19 Oct 2006 20:15:45 -0000 1.227
+++ System/Ticket.pm 29 Oct 2006 16:16:26 -0000
@@ -106,12 +106,7 @@
}
$Self->{UserObject} = Kernel::System::User->new(%Param);
- if (!$Param{GroupObject}) {
- $Self->{GroupObject} = Kernel::System::Group->new(%Param);
- }
- else {
- $Self->{GroupObject} = $Param{GroupObject};
- }
+ $Self->{GroupObject} = Kernel::System::Group->new(%Param);
$Self->{CustomerUserObject} = Kernel::System::CustomerUser->new(%Param);
if (!$Param{CustomerGroupObject}) {
</pre>
===================================================================<br>
<br>
Good Luck!<br>
<br>
- Jennifer<br>
<br>
<br>
<br>
<blockquote cite="mid20061201150538.03CC11EA53@lusen.otrs.org"
type="cite">
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<div class="headerdisplayname" style="display: inline;">Subject:
</div>
[otrs] Problem with EMail notification !</td>
</tr>
<tr>
<td>
<div class="headerdisplayname" style="display: inline;">From: </div>
Sébastien SAMOUILHAN <a class="moz-txt-link-rfc2396E" href="mailto:ssamouilhan@yacast.fr"><ssamouilhan@yacast.fr></a></td>
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<div class="headerdisplayname" style="display: inline;">Date: </div>
Fri, 1 Dec 2006 15:53:19 +0100</td>
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<td>
<div class="headerdisplayname" style="display: inline;">To: </div>
<a class="moz-txt-link-rfc2396E" href="mailto:otrs@otrs.org"><otrs@otrs.org></a></td>
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<div class="headerdisplayname" style="display: inline;">To: </div>
<a class="moz-txt-link-rfc2396E" href="mailto:otrs@otrs.org"><otrs@otrs.org></a></td>
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"User questions and discussions about OTRS.org" <a class="moz-txt-link-rfc2396E" href="mailto:otrs@otrs.org"><otrs@otrs.org></a></td>
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<div class="headerdisplayname" style="display: inline;">Message-ID:
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<a class="moz-txt-link-rfc2396E" href="mailto:7887894575D8E04FB4FA1D386442AE71F2CC9C@messi.yacast.fr"><7887894575D8E04FB4FA1D386442AE71F2CC9C@messi.yacast.fr></a></td>
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<pre wrap="">Hello,
I have some trouble whit EMail Notification.
I ha ve configured a POP3 account.
If i send a message to this POP3 account, le message is sent in the good queue and i my agents receive an email.
If a customer create a new ticket, my agents don't receive notification mail !
if an agent edit on close the ticket, my customer receive an email.
My only question is why my agents don't receive an email if the ticket is created in the web interface ??
thank's a lot.
</pre>
<pre wrap="">
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</pre>
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