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<DIV><FONT face=Arial size=2><SPAN class=819552018-03122006>Has anyone run in to
this problem, I find that my agents are adding notes to the tickets and need to
look back at the original issue but there is no way of doing that w/o opening
many windows and many sessions and searching around. Is there anyway that
a preview of the issue can be added to the notes and the phone call areas
like it is in the link section? or is there a better way to work around this
issue?</SPAN></FONT></DIV>
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<P style="MARGIN-BOTTOM: -15px" align=left>Thanks
<P><FONT face=Arial size=2>I'm Wojo</FONT> </P></DIV>
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