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<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2>Hey Dave,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV><BR>
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<FONT face=Tahoma size=2><B>Von:</B> otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] <B>Im Auftrag von </B>Dave
Wojciechowski<BR><B>Gesendet:</B> Montag, 4. Dezember 2006 22:21<BR><B>An:</B>
User questions and discussions about OTRS.org<BR><B>Betreff:</B> RE: [otrs]
Agent Confusion<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=655052021-04122006><FONT face=Arial
color=#0000ff size=2>Hey thanks for the answer, but I'm not sure how you use
that in the notes to see the original ticket.</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] <B>On Behalf Of
</B>shawn.beasley@dlh.de<BR><B>Sent:</B> Monday, December 04, 2006 1:30
AM<BR><B>To:</B> otrs@otrs.org<BR><B>Subject:</B> AW: [otrs] Agent
Confusion<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=703252806-04122006><FONT face=Arial
color=#0000ff size=2>Hey Dave,</FONT></SPAN></DIV><BR>
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style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
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<FONT face=Tahoma size=2><B>Von:</B> otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] <B>Im Auftrag von </B>Dave
Wojciechowski<BR><B>Gesendet:</B> Sonntag, 3. Dezember 2006
19:23<BR><B>An:</B> User questions and discussions about
OTRS.org<BR><B>Betreff:</B> [otrs] Agent Confusion<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2><SPAN class=819552018-03122006>Has anyone run
in to this problem, I find that my agents are adding notes to the tickets
and need to look back at the original issue but there is no way of doing
that w/o opening many windows and many sessions and searching around.
Is there anyway that a preview of the issue can be added to the notes
and the phone call areas like it is in the link section? or is there a
better way to work around this issue?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<P style="MARGIN-BOTTOM: -15px" align=left>Thanks
<P><FONT face=Arial size=2>I'm Wojo</FONT> </P></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=703252806-04122006><FONT face=Arial size=2>we use Firefox
with the plugin cooliris to get previews of links wihtin the
ticket.</FONT></SPAN></DIV>
<DIV><SPAN class=703252806-04122006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=703252806-04122006>
<DIV class=Section1>
<P class=MsoNormal align=left><EM><B><SPAN lang=EN-GB
style="COLOR: navy; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">Greetz,</SPAN></B></EM><SPAN
lang=EN-GB style="mso-ansi-language: EN-GB"><o:p></o:p></SPAN></P>
<P class=MsoNormal><EM><B><SPAN lang=EN-GB
style="COLOR: navy; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB"> </SPAN></B></EM><SPAN
lang=EN-GB style="mso-ansi-language: EN-GB"><o:p></o:p></SPAN></P>
<P class=MsoNormal><EM><B><SPAN lang=EN-GB
style="COLOR: navy; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">Shawn</P>
<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2>It is a little tricky, but isnt everything that IT
does.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2>So, when you are in the notes section of the ticket,
and you are using firefox with cooliris plugin, then you can hover over the
link QueueView and using cooliris you can see into your queue. This
alllows you in the cooliris window to click freely around to find the info
you need (always staying in cooliris view window) When you are done, you
just need to click the red "x" to close the cooliris view
window.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2>Tell me if that helps</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=848113606-05122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=848113606-05122006>
<DIV class=Section1>
<P class=MsoNormal align=left><EM><B><SPAN lang=EN-GB
style="COLOR: navy; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">Greetz,</SPAN></B></EM><SPAN
lang=EN-GB style="mso-ansi-language: EN-GB"><o:p></o:p></SPAN></P>
<P class=MsoNormal><EM><B><SPAN lang=EN-GB
style="COLOR: navy; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB"> </SPAN></B></EM><SPAN
lang=EN-GB style="mso-ansi-language: EN-GB"><o:p></o:p></SPAN></P>
<P class=MsoNormal><EM><B><SPAN lang=EN-GB
style="COLOR: navy; FONT-FAMILY: Verdana; mso-ansi-language: EN-GB">Shawn</SPAN></B></EM></P></DIV></SPAN></DIV></SPAN></B></EM></DIV></SPAN></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>