<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I'm a new user, looking forward to getting OTRS up-and-running. Unfortunately, I've managed to get a bit stumped with my installation.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>I'm using a RHEL box w/ Apache 2.0.53 and mod_perl2.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I've installed otrs under /var/www (we use a variety of subdomains, each in its own directory under /var/www - OTRS will be support.oursite.com).</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I've gotten everything configured and my virtual server is configured. However, when I try to hit OTRS I get:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "> Software error:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "> at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.</DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; ">I don't even know where to begin with this...<BR class="Apple-interchange-newline"><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Verdana; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV style="font-family: Verdana; "><BR style="font-family: Verdana; "></DIV><DIV style="font-family: Verdana; ">My httpd.conf contains the following:<BR style="font-family: Verdana; "></DIV><DIV style="font-family: Verdana; "><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"><VirtualHost ###.###.###.###:80></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> DocumentRoot "/var/www/otrs"</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> ServerName support.oursite.com</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # <Directory "/var/www/otrs"></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # allow from all</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # Options +Indexes</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # </Directory></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # agent, admin and customer frontend</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> ScriptAlias /otrs/ "/var/www/otrs/bin/cgi-bin/"</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Alias /otrs-web/ "/var/www/otrs/var/httpd/htdocs/"</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # load all otrs modules</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Perlrequire /var/www/otrs/scripts/apache2-perl-startup.pl</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # Apache::Reload - Reload Perl Modules when Changed on Disk</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> PerlModule Apache2::Reload</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> PerlInitHandler Apache2::Reload</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> PerlModule Apache2::RequestRec</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # set mod_perl2 options</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> <Location /otrs></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # ErrorDocument 403 /otrs/customer.pl</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> ErrorDocument 403 /otrs/index.pl</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> SetHandler perl-script</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> PerlResponseHandler ModPerl::Registry</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Options +ExecCGI</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> PerlOptions +ParseHeaders</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> PerlOptions +SetupEnv</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Order allow,deny</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Allow from all</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> </Location></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # directory settings</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> <Directory "/var/www/otrs/bin/cgi-bin/"></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> AllowOverride None</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Options +ExecCGI -Includes</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Order allow,deny</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Allow from all</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> </Directory></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> <Directory "/var/www/otrs/var/httpd/htdocs/"></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> AllowOverride None</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Order allow,deny</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> Allow from all</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> </Directory></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # MaxRequestsPerChild (so no apache child will be to big!)</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"> # MaxRequestsPerChild 400</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Helvetica"></VirtualHost></FONT></DIV><DIV style="font-family: Verdana; "><BR class="khtml-block-placeholder"></DIV><DIV style="font-family: Verdana; ">and the scripts/apache2-perl-startup.pl looks like this:</DIV><DIV style="font-family: Verdana; "><BR class="khtml-block-placeholder"></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">#! /usr/bin/perl</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use strict;</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"><BR class="khtml-block-placeholder"></FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># make sure we are in a sane environment.</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">#$ENV{GATEWAY_INTERFACE} =~ /^CGI-Perl/ or die "GATEWAY_INTERFACE not Perl!";</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># check $ENV{MOD_PERL}, $ENV{GATEWAY_INTERFACE} is deprecated for mod_perl2</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">$ENV{MOD_PERL} =~ /mod_perl/ or die "MOD_PERL not used!";</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"><BR class="khtml-block-placeholder"></FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># set otrs lib path!</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use lib "/var/www/otrs";</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use lib "/var/www/otrs/Kernel/cpan-lib";</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"><BR class="khtml-block-placeholder"></FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># pull in things we will use in most requests so it is read and compiled</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># exactly once</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"><BR class="khtml-block-placeholder"></FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">#use CGI (); CGI->compile(':all');</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use CGI (); CGI->compile(':cgi');</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use CGI::Carp ();</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"><BR class="khtml-block-placeholder"></FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># use Apache ();</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use Apache::DBI ();</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'ar12row');</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use DBI ();</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># enable this if you use mysql</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">use DBD::mysql ();</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># enable this if you use postgresql</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">#use DBD::Pg ();</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica"># enable this if you use oracle</FONT></DIV><DIV><FONT class="Apple-style-span" face="Helvetica">#use DBD::Oracle ();</FONT></DIV><DIV style="font-family: Verdana; "><BR class="khtml-block-placeholder"></DIV><DIV style="font-family: Verdana; ">(...etc...)</DIV><DIV style="font-family: Verdana; "><BR class="khtml-block-placeholder"></DIV><DIV style="font-family: Verdana; ">Can anybody offer me any suggestions? Thanks.</DIV><DIV style="font-family: Verdana; "><BR class="khtml-block-placeholder"></DIV><DIV style="font-family: Verdana; ">-Chris</DIV></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></SPAN></DIV></DIV></BODY></HTML>