Hi,
we are proud to announce OTRS 2.0.2 (Klong Jark Beach) today.
This is the latest release of OTRS 2.0, and contains some major
bug fixes. For a complete list see below.
The OTRS team recommends all OTRS 2.0.x users to upgrade to OTRS 2.0.2.
Changes:
========
- fixed bug #877 - Error when merging tickets - Can't call
method "LockSet" on an undefined value at Kernel/System/Ticket.pm
- fixed bug #879 - "Wide character in subroutine" - mails with
attachements in utf-8 mode
- fixed bug #871 - Erroneous Content-Length fields are sent when
downloading attachments
- fixed bug #861 - Problems in faq attachments and postgresql backend
- fixed broken download of public SMIME certs
- fixed bug #847 - Broken download of public PGP keys
- fixed bug #862 - Wrong sum for time acounting
- fixed bug #811 - 404 Error for role link OTRS::Admin::Role <-> User
- fixed bug #822 - Missing FAQID in TicketZoom for linked FAQ article
- fixed bug #815 - Strange line in history
- fixed bug #836 - GenericAgent (GUI based) seem to ignore priority
- fixed not shown linked objects in faq zoom and print view
- fixed bug #850 - Can't locate object method "KeySearch" error
- fixed bug #874 - Password plaintext in UserLastPw
- fixed bug #860 - Error in AgentTicketForward.pm, missing title in
the warning for the owner check
- added config option for defaul sortby and order in ticket search
result in customer and agent interface
- added missing merge params to Kernel/Config/Files/Ticket.xml
- added add/delete option in SysConfig for NavBar
- added warning message in customer panel on account create if invalid
email address is given
- removed default selections (UserSalutation) from CustomerUser config
- removed not needed Kernel/Modules/FAQState.pm and not needed config
setting
- updated it translation - thanks to Giordano Bianchi!
- updated nb_NO translation - thanks to Espen Stefansen!
- updated pt_BR translation - thanks to Glau Messina!
(for more details: http://cvs.otrs.org/viewcvs.cgi/otrs/CHANGES)
Download:
=========
ftp://ftp.otrs.org/pub/otrs/
(a full list of all download mirrors (ftp/http/rsync) is available at
http://otrs.org/download/)
MD5 message digest (128-bit) checksums
-----------------------------------------------------------------
f7539dd86efc05eec996aa148280e18b RPMS/suse/7.3/otrs-2.0.2-01.i386.rpm
53b7af9a07c98b90578b8403d4276220 RPMS/suse/8.x/otrs-2.0.2-01.i386.rpm
e46dc36de4d3b8324ace693caf865ad2 RPMS/suse/9.0/otrs-2.0.2-01.i386.rpm
53a2105d1245f065b38fc7ea3b373a18 RPMS/suse/9.1/otrs-2.0.2-01.i386.rpm
5808d3bf711d71faf30182c7630e0789 RPMS/redhat/7.x/otrs-2.0.2-01.i386.rpm
d490217f7769b0f82f273582c613497d RPMS/redhat/8.0/otrs-2.0.2-01.i386.rpm
5c0b011c1af0d3acd896f9c59dcc4837 SRPMS/suse/7.3/otrs-2.0.2-01.src.rpm
d7c4fd5b0d5fb1f0ce59c55be8878c5c SRPMS/suse/8.x/otrs-2.0.2-01.src.rpm
58a1f065c3cb4e1b83a05ff01d5e8123 SRPMS/suse/9.0/otrs-2.0.2-01.src.rpm
a0a5eb5ce109950df98941ec5be1baea SRPMS/suse/9.1/otrs-2.0.2-01.src.rpm
ba7efec68ce07523ff3f7bf535606e49 SRPMS/redhat/7.x/otrs-2.0.2-01.src.rpm
3835ce078d93f6cbe8b4ff57c5cd7bc1 SRPMS/redhat/8.0/otrs-2.0.2-01.src.rpm
156b431b3c0361ca72466a1fdefd0cfa otrs-2.0.2-01.tar.gz
87e1d234b507ed340930778403fe343e otrs-2.0.2-01.tar.bz2
-----------------------------------------------------------------
Upgrading:
==========
For those folks who are using OTRS 1.x and want to upgrade to 2.0
please read the UPGRADING and INSTALL files.
Bugreports:
===========
http://bugs.otrs.org/ (Thanks!)
PS: Just 3 weeks after the first OTRS 2.0 stable release we count over
8500 OTRS 2.0 downloads. Thank you to all OTRS users! :-)
Martin Edenhofer
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
The OTRS Team is pleased to announce the first release of OTRS 2.0.1 for
win32 systems.
We got a lot of user requests for a new win32 version the last time, so
we developed a new win32 installer (first version) for the brand new
OTRS 2.0.
Please note that our win32 version has not yet undergone thorough
testing for production awareness.
It is built for Windows 2000, Windows XP and Windows 2003.
The installer is coming with, OTRS 2.0.1, Apache 2.0.54, MySQL 4.0.24,
CRONw 2.0 RC1, Perl 5.8.6 and mod_perl 2.0.1.
Download:
=========
ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
(a complete list of all download mirrors (ftp/http/rsync) is available
at http://otrs.org/download/)
MD5 message digest (128-bit) checksum:
=======================================
17ae612ac11328c77e1bd220520f1c63 otrs-2.0.1-01-win32.exe
Important for installing:
========================
The installer is built for new installed operating systems, without
OTRS, Apache. MySQL, Perl and Cron.
If you have Skype installed, please deactivate it prior to installation
because Skype blocks port 80.
Please don't use blanks in paths as some components may can't handle it.
Important for upgrading:
========================
For those folks who are using OTRS 1.2.4 or 1.3.2 and want to upgrade to
2.0 please read the FAQ article
(https://portal.otrs.de/otrs/public.pl?Action=PublicFAQ&FAQID=31).
Bug reports:
===========
http://bugs.otrs.org/ (Thanks!)
We appreciate your help with the development of OTRS. :-)
P.S. The installer is built with NSIS, a really nice tool.
Have a lot of fun!
Stefan Rother
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
Hi,
after five years of heavy testing, developing and debugging we are proud
to release OTRS 2.0. A big step after the successful OTRS 1.x series.
The codename of the new OTRS 2.0 release is "Klong Jark Beach".
Klong Jark Beach is a heavenly beach in the north of the small island
Koh Lanta (Thailand).
OTRS is a trouble ticket system with many new features to manage
both customer and employee enquiries. OTRS helps you to manage
your support, sales, pre-sales, billing, internal IT, helpdesk, etc.
departments to react quickly to inbound inquiries via a userfriendly
webinterface.
New OTRS 2.0 Key Features:
============================
Ticket:
-------
o WorkingTime feature for ticket time calculations support
o PGP feature for email support
o SMIME feature for email support
o Role feature for large setups
o Ticket ACL support
o TicketHookDivider - the divider between TicketHook# and number
o Ticket Merge support
o No escalation group feature
o added ticket free time feature
and many other new features
General:
--------
o moved to a web application framework
o database xml interface (driver based to support different
databases)
o Link support for objects link tickets, FAQs, ...
o OTRS web package manager (to install applications like calendar or
filemanager)
o added new admin web gui for Kernel/Config.pm
o improved stats framework to send stats and to write stats in the
filesystem
o fcgi support
o added new db2 support (experimental) - thanks to Friedmar Moch!
o improved webinstaller
o new html access keys (alt+)
general:
h = home
l = logout
o = overview
n = new
s = search
p = preferences
a = admin interface
t = ticket interface
f = faq interface
g = formular submit
ticket:
o = queue view
n = phone ticket
e = email ticket
k = locked ticket list
m = new messages in locked ticket list
and many other new features
Major Changes:
--------------
o navigation bar will be generated based on the module registration
o consistent use of the dtl/html block feature
o improved design of the webinterface
o new implemented css support
o split of the default Kernel/Config/Defaults.pm into
Kernel/Config/Files/*.pm (Kernel/Config.pm is still the private
config file)
o foreign-keys for database schema
o new ticket event handler layer
and many other new features
Please have a look at the complete list of changes:
http://cvs.otrs.org/viewcvs.cgi/otrs/CHANGES
Download:
=========
The OTRS 2.0.1 is available from the following location:
ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
(a full list of all download mirrors (ftp/http/rsync) is available at
http://otrs.org/download/)
MD5 sums for the packages are as follows:
=========================================
d665c65cd232f33401aa3cd40a5ab119 RPMS/suse/7.3/otrs-2.0.1-01.i386.rpm
9f4798f27ab1616b0235734b655aa3be RPMS/suse/8.x/otrs-2.0.1-01.i386.rpm
c55984abe7cd3ab10bcb8676ce4b0434 RPMS/suse/9.0/otrs-2.0.1-01.i386.rpm
e86ec1aaa036bf9e0025023e21467e9c RPMS/suse/9.1/otrs-2.0.1-01.i386.rpm
2d4ce41cbc3ef623abfbf68ca2c30635 RPMS/redhat/7.x/otrs-2.0.1-01.i386.rpm
41ebb9bcbed95dee50634592606dc038 RPMS/redhat/8.0/otrs-2.0.1-01.i386.rpm
d8a947fa8ecb72e09036be2748f4f47c SRPMS/suse/7.3/otrs-2.0.1-01.src.rpm
5b8f989a59b39563fe6720e95ab7129e SRPMS/suse/8.x/otrs-2.0.1-01.src.rpm
86ed7ae82285b8f76b4b0bf08dc9041e SRPMS/suse/9.0/otrs-2.0.1-01.src.rpm
b2d3e12bbfc092dcba3a7ef0003fd105 SRPMS/suse/9.1/otrs-2.0.1-01.src.rpm
e47e9e390b616830ebd96e7f5fdea59e SRPMS/redhat/7.x/otrs-2.0.1-01.src.rpm
d8da4f4a9bfdfd0528c7ce7f12c4e7fd SRPMS/redhat/8.0/otrs-2.0.1-01.src.rpm
f9817856dc0e8752e8325478d72b7e14 otrs-2.0.1-01.tar.gz
a78856e21aeee8096d6836a9c2f82e40 otrs-2.0.1-01.tar.bz2
Important for Upgrading:
========================
For those folks who are using OTRS 1.3 and want to upgrade to 2.0
please read the UPGRADING and INSTALL files.
PS: 80% of all config settings are renamed in OTRS 2.0, so most of the
Kernel/Config.pm settings will not be compatible.
Bugreports:
===========
http://bugs.otrs.org/ (Thanks!)
We want to say "thank you" to the OTRS community! :)
Have a lot of fun!
Stefan Rother
