May 2006 - announce - OTRS mailing lists

OTRS Incorporated - New subsidiary founded in Cupertino, Silicon Valley, USA.
by Hauke Boettcher 29 May '06

29 May '06

Dear OTRS-Community, with a new subsidiary located in Cupertino near San Francisco, USA, we follow your call from inside the US-market. The foundation of the OTRS Incorporated is a major element of our sustained international growth strategy, aiming to make OTRS and related Professional Services an international success-story. Customers want the highest quality, and all the more so with open source software. Their best bet is to get it straight from the originators, so proximity to our customers plays a decisive role. Based in Cupertino, in the heart of Silicon Valley and next to well known Players like Apple, Symantec, Hewlett-Packard, IBM or Sun Microsystems the OTRS Incorporated starts its services on May, 29th 2006. For further information please contact our Office: OTRS Inc. 19925 Stevens Creek Blvd. Cupertino, CA 95014-2358 USA Fon: +1 (408) 725 7105 Fax: +1 (408) 725 8885 E-Mail: sales(a)otrs.com Web: http://www.otrs.com Have fun! Hauke Jan Böttcher Sales & Marketing Manager ((otrs)) :: OTRS GmbH :: Europaring 4 :: 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!!

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New OTRS.org Sponsors: IP Exchange GmbH and Thomas-Krenn AG
by Stefan Rother 26 May '06

26 May '06

Dear OTRS-Community, A great 'thank you' goes out to our new OTRS.org sponsors: o IP Exchange GmbH o Thomas-Krenn AG Based on both the Dual-Core Xeon (HT) server as a donation of Thomas-Krenn AG and the professional hosting service provided by IP Exchange GmbH the project OTRS.org has now a high quality infrastructure means which enables us to get faster online :-) and to bring the OTRS.org project forward (the growing community was a real problem for the infrastructure in the past). -> Therefor we would like to give a great 'thank you' to both of them!! IP Exchange GmbH, Nuremberg =========================== The system vendor has specialized on internet technology. Based on a high performing data processing centre they provide professional services and housing solutions including backbone connection. IP Exchange also offers the opportunity to extensively configure your own server based on your specific needs. As financing solution you may optionally lease or buy those servers including related services. Get further informations: ------------------------- o http://www.ip-exchange.de/ Thomas-Krenn AG, Freyung ======================== As a Intel® Premier Provider Thomas-Krenn AG specialized on production and selling of individualized servers. By providing extensive services like technical advisory, installation support, testing, pickup service (EU) and replacement services for faulty components they turn new customers into satisfied ones. Besides the professional guidance through the sales process Thomas-Krenn AG also offers training services. Get further informations: ------------------------- o http://www.thomas-krenn.com/ Have fun with OTRS! Stefan Rother ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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OTRS announcement :: OTRS based subproject SIRIOS.org online / New training partnership - netlogix GmbH
by Stefan Rother 09 May '06

09 May '06

Dear OTRS-list members, agenda: 1. The official SIRIOS.org homepage is online now! 2. New training partnership for OTRS - netlogix GmbH & Co. KG in Nuremberg ---------------------------------------------------------------------------- 1. The official SIRIOS.org homepage is online now! -------------------------------------------------- a long time ago we started with the German governmental CERT (CERT-Bund) an OTRS based sub project, called SIRIOS for CERTS. What is a CERT?: --------------- http://www.infosec.gov.hk/english/general/glossary.htm#CERT Informations concerning the project: --------------------------------------- The SIRIOS project was founded in 2003 by CERT-Bund, the German governmental CERT which is a part of Bundesamt für Sicherheit in der Informationstechnik (BSI). As a sub project of OTRS.org SIRIOS meets the specific needs of CERTs and security teams. Therefor the application framework provides several modules with a main focus on incident management and vulnerability handling. The core system of SIRIOS is based on OTRS, the leading open-source trouble ticket system. OTRS is a modular application framework which supports all kinds of service delivery and communication processes towards external and internal customers. SIRIOS is freely available under the GNU General Public License (GPL). Get further informations: http://www.sirios.org/ 2. New training partnership for OTRS - netlogix GmbH & Co. KG in Nuremberg -------------------------------------------------------------------------- Most of you probably might know the Linux Hotel as a source for high quality OTRS trainings. As from now there is an alternative for all those of you who are located in the south of germany – the professional training center of netlogix GmbH in Nuremburg. Informations concerning registration and requisites please find on the pages of netlogix. Next scheduled trainings are: June 19.-21, Oct. 4.-6. and Dec. 13.-15. We would appreciate if you would let us know about your experiences! ((enjoy)) Get further informations: http://www.netlogix.de Have a lot of fun!:) Stefan Rother ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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