May 2007 - announce - OTRS mailing lists

OTRS 2.2.0 beta4 (Ipanema) Released!
by Hauke Boettcher 29 May '07

29 May '07

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.2.0 beta4 (Ipanema) today. This is the latest release of OTRS 2.2.0, and contains some bug fixes. For a complete list see below. Changes: ======== * Fixed bug #1894 - otrs.addUser script did not work [http://bugs.otrs.org/show_bug.cgi?id=1894] * Fixed bug #1913 - Fixed DBUpdate-to-2.2.oracle.sql to reenable update from OTRS 2.1.0 to OTRS 2.2.0. [http://bugs.otrs.org/show_bug.cgi?id=1913] * Fixed bug #1898 - Invalid services and slas were shown in agent masks. [http://bugs.otrs.org/show_bug.cgi?id=1898] * Fixed bug #1866 - DB upgrade from 2.1.5 to 2.2.0 did not work. [http://bugs.otrs.org/show_bug.cgi?id=1866] * Fixed bug #1825 - History sometimes threw SQL error. [http://bugs.otrs.org/show_bug.cgi?id=1825] * Fixed bug #1840 - Repeat escalation message when queue, SLA Solution time is shown. [http://bugs.otrs.org/show_bug.cgi?id=1840] * Fixed bug #1787 - Problem with cache file names in statistics on Win32. [http://bugs.otrs.org/show_bug.cgi?id=1787] * Fixed bug in service and SLA tables to allow services and SLAs without comment. * Fixed attachment download problem * Changed max shown escalated tickets in queue view to 30 (to improve speed of escalation view in queue view). * Added script bin/otrs.RebuildConfig.pl to rebuild/build default configuration based on XML configuration files. * Added script to convert a non utf-8 database to an utf-8 database. * Added the ticket options Type, Service and SLA to the ticket print. * Added TicketType?, Service and SLA option to stats module to improve flexibility of dynamic stats. Download: ========= * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= 03609b39556e2f21ad8d3d328695ba7b RPMS/suse/7.3/otrs-2.2.0-beta4.i386.rpm b0efd09dfaf371bb58ad375d49dad517 RPMS/suse/8.x/otrs-2.2.0-beta4.i386.rpm 08e60bb0dc7d5b37dbeb5570f1ccbf80 RPMS/suse/9.0/otrs-2.2.0-beta4.i386.rpm e22e810841daad3b77783c1018e7e936 RPMS/suse/9.1/otrs-2.2.0-beta4.i386.rpm 8248b24f6bf3659144996193d35b4102 RPMS/suse/10.0/otrs-2.2.0-beta4.i386.rpm 49a9271de186f1c65bceef54b913be2a RPMS/redhat/7.x/otrs-2.2.0-beta4.i386.rpm a53d473c21db40512c6ab43dc9e6b7c6 RPMS/redhat/8.0/otrs-2.2.0-beta4.i386.rpm da8bab1854e25b7dc6acfd55e7754c28 RPMS/fedora/4/otrs-2.2.0-beta4.i386.rpm 2dc9ccdcbb7ac07b9daf04d70c1db8db SRPMS/suse/7.3/otrs-2.2.0-beta4.src.rpm 7d8f70161f94f03e743133a82e910a71 SRPMS/suse/8.x/otrs-2.2.0-beta4.src.rpm c07071b4b7253103b39e372246ab369f SRPMS/suse/9.0/otrs-2.2.0-beta4.src.rpm 838e47ea7b195d5913e89589a5a46202 SRPMS/suse/9.1/otrs-2.2.0-beta4.src.rpm f9507fa551bce354319f89e244b15c3e SRPMS/suse/10.0/otrs-2.2.0-beta4.src.rpm 82355dd75a3557d9b99b787cc60ce84f SRPMS/redhat/7.x/otrs-2.2.0-beta4.src.rpm fb263640e6660104747abb435a0f9a43 SRPMS/redhat/8.0/otrs-2.2.0-beta4.src.rpm 1fa3e18bde228e6417aeb235e7591534 SRPMS/fedora/4/otrs-2.2.0-beta4.src.rpm b3b1182adae7753db23f4eb75c834bd0 otrs-2.2.0-beta4.tar.gz 4cd74f048b1bbdca2c4fd20236f30d38 otrs-2.2.0-beta4.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 2.2.0 betaX and want to upgrade to OTRS 2.2.0 beta4 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.2.0 beta4 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

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OTRS 2.0.5. (Klong Jark Beach) Released!
by Hauke Boettcher 29 May '07

29 May '07

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.0.5. (Klong Jark Beach) today. This is the latest release of OTRS 2.0, and contains some bug fixes. For a complete list see below. The OTRS team recommends all OTRS 2.0.x users to appeal upgrade to OTRS 2.0.5. Advisory: ======== Detailed informations about the security fixes can be found here: * English: http://otrs.org/advisory/OSA-2007-01-en/ * German: http://otrs.org/advisory/OSA-2007-01-de/ Changes: ======== * fixed bug #1842 - Cross-Site Scripting Vulnerability (see advisory above) [http://bugs.otrs.org/show_bug.cgi?id=1842] * fixed bug #1496 - GenericAgent: "Ticket created last..." does not work [http://bugs.otrs.org/show_bug.cgi?id=1496] * fixed Bug #1028 - Close subject not translated [http://bugs.otrs.org/show_bug.cgi?id=1028] * fixed bug #1240 - Tickets not shown in "New messages" if Auto Response "Reply" is active. [http://bugs.otrs.org/show_bug.cgi?id=1240] * fixed bug #925 - Binary Attachments incorrectly utf-8 encoded in ticket replies [http://bugs.otrs.org/show_bug.cgi?id=925] * fixed bug #1025, #1018, #1011, #1010 - Some Oracle related bugs. [http://bugs.otrs.org/show_bug.cgi?id=1025] [http://bugs.otrs.org/show_bug.cgi?id=1018] [http://bugs.otrs.org/show_bug.cgi?id=1011] [http://bugs.otrs.org/show_bug.cgi?id=1010] * fixed internal server error if in sysconfig search * is used * fixed ArticleAttachmentIndex() - wrong index count in fs lookup - attachment icons sometimes not shown * fixed stats/graph error message 'Can't call method "png" on an undefined value at ...' * fixed not working -r days option in scripts/backup.pl * updated Portuguese language file (thanks to Manuel Menezes de Sequeira) * updated Norwegian translation (thanks to Knut Haugen) * updated Brazilian Portuguese translation (thanks to Fabricio Luiz Machado) * updated Dutch language file (thanks to Richard Hinkamp) * updated French language file (thanks to Yann Richard) * added Greek translation (thanks to Stelios Maistros) * added Danish translation (thanks to Thorsten Rossner) * added Slovak translation Download: ========= o ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= 57d8f70f0a0381b285a8d645cdbe1237 RPMS/suse/7.3/otrs-2.0.5-01.i386.rpm a3ba5df92a583f479ca379b3976cb540 RPMS/suse/8.x/otrs-2.0.5-01.i386.rpm e825190ec50bc23f39dd9b914d2a0a80 RPMS/suse/9.0/otrs-2.0.5-01.i386.rpm b2dab3a9db3e4d46d4e181570ea92e06 RPMS/suse/9.1/otrs-2.0.5-01.i386.rpm 99cce6bd7d55d91ab1e23e6f36569ed4 RPMS/suse/10.0/otrs-2.0.5-01.i386.rpm 85dbc9da901adc97ed894fef720c9a04 RPMS/redhat/7.x/otrs-2.0.5-01.i386.rpm 745f31b294e13bbc0124b8a5854b1781 RPMS/redhat/8.0/otrs-2.0.5-01.i386.rpm c3455e4be2887fd285324ccb8076bc2f SRPMS/suse/7.3/otrs-2.0.5-01.src.rpm e85affa9991d2ef6c08d2498ca977097 SRPMS/suse/8.x/otrs-2.0.5-01.src.rpm 7fe199a92cd0ec3f9c0e40b71bcd7fcc SRPMS/suse/9.0/otrs-2.0.5-01.src.rpm da0640639bc30b5aa7cd50159847c136 SRPMS/suse/9.1/otrs-2.0.5-01.src.rpm ca79e96eca72397adf15090f2112115e SRPMS/suse/10.0/otrs-2.0.5-01.src.rpm 38de325e0d641548ab021acffaf5bcc3 SRPMS/redhat/7.x/otrs-2.0.5-01.src.rpm 12015805b82f1164c0d501cbfc7fb8bc SRPMS/redhat/8.0/otrs-2.0.5-01.src.rpm 055b60f1699733ad06fe68a67f51aa4b otrs-2.0.5-01.tar.gz 1f6de97cf9f660e0e4f04a5f29122018 otrs-2.0.5-01.tar.bz2 Important for Upgrading: ======================== For those folks who are using OTRS 1.x and want to upgrade to 2.0 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.0.5. has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

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OTRS 2.2.0 beta3 (Ipanema) Released!
by Hauke Boettcher 07 May '07

07 May '07

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.2.0 beta3 (Ipanema) today. This is a bugfix release of OTRS 2.2. For a complete list see below. Changes: ======== * Bug #1788 - On Windows, the caching XML data did not work. [http://bugs.otrs.org/show_bug.cgi?id=1788] * Bug #1035 - When using UTF-8 encoding, OTRS did not set UTF-8 for the MYSQL database connection. [http://bugs.otrs.org/show_bug.cgi?id=1035] * Bug #1778 - The config option Database::Connect could not be set to SET NAMES utf8 for correct UTF-8 handling. [http://bugs.otrs.org/show_bug.cgi?id=1778] * Bug #1611 - The mirror data base (when set up) was not used by the statistics module. [http://bugs.otrs.org/show_bug.cgi?id=1611] * Bug #1809 - Priorities weren't always treated correctly. [http://bugs.otrs.org/show_bug.cgi?id=1809] * Bug #1670 - When a statistic created no results (ie because the selection didn't return any data) an error was thrown. Now this exception is handled by creating a no results message. [http://bugs.otrs.org/show_bug.cgi?id=1670] * Bug #1769, #1768 - Changing the ticket SLA or service were not reflected in the history. [http://bugs.otrs.org/show_bug.cgi?id=1769] [http://bugs.otrs.org/show_bug.cgi?id=1768] * Bug #1820 - Using an empty BaseDN to force LDAP to search the full directory for user authentication was not possible. [http://bugs.otrs.org/show_bug.cgi?id=1820] Download: ========= o ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums: ======================================= http://ftp.otrs.org/pub/otrs/SRPMS/suse/9.1/otrs-2.2.0-beta3.src.rpm 0f5cea894b2633db416c90a4a5622696 http://ftp.otrs.org/pub/otrs/SRPMS/suse/9.0/otrs-2.2.0-beta3.src.rpm 6683c72c5ab2159cb150b9591f54ebbd http://ftp.otrs.org/pub/otrs/SRPMS/suse/8.x/otrs-2.2.0-beta3.src.rpm b680620b1e5d8bcd83f30870595bcec6 http://ftp.otrs.org/pub/otrs/SRPMS/suse/7.3/otrs-2.2.0-beta3.src.rpm 0013d0f4e670082e1ce7affbe89f0780 http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-2.2.0-beta3.src.rpm 647ec3d87cf29c3f375a56bf15720ba1 http://ftp.otrs.org/pub/otrs/SRPMS/redhat/8.0/otrs-2.2.0-beta3.src.rpm 6519a959334b57dc5f8c9196be1db86d http://ftp.otrs.org/pub/otrs/SRPMS/redhat/7.x/otrs-2.2.0-beta3.src.rpm 9242c939b598a98cb4e65cb9efa1a08e http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-2.2.0-beta3.src.rpm aa36cd2530b7598eca7f0d0b9d13a2ef http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.2.0-beta3.i386.rpm ac366de27e8481becea978931dd49f04 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.2.0-beta3.i386.rpm 6e973534e64f8ba7ee8942e3e0ed20b7 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.2.0-beta3.i386.rpm dbe4b78cf87a8e05a0f70eb0bb258c6e http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.2.0-beta3.i386.rpm e85b39a2f7de8a5f56ea53cc380436d9 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.2.0-beta3.i386.rpm b155085251f51a654d9008d9996079ed http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.2.0-beta3.i386.rpm acf3b14d6f2230eee3e48afdb3a9321f http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.2.0-beta3.i386.rpm eae0c9b79a6e0df61a973de0be706913 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.0-beta3.i386.rpm 767f1eef11e3a94139812433e667a8ec http://ftp.otrs.org/pub/otrs/otrs-2.2.0-beta3.tar.gz 1bd002cbff980174fae620a91cd1f1d3 http://ftp.otrs.org/pub/otrs/otrs-2.2.0-beta3.tar.bz2 114ec7f23306d1f9a1a45de72dd2e558 Important for Upgrading: ======================== For those folks who are using OTRS and want to upgrade to 2.2.0 beta3 please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.2.0 beta3 has been tested before, we appreciate your contributions and bug reports. You, the OTRS Community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) Hauke Jan Boettcher Sales & Marketing Director ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

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