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July 2008

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OTRS 2.3.0 rc1 (Bora Bora) is released!
by Hauke Böttcher 21 Jul '08

21 Jul '08

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.3.0 rc1 (Bora Bora) today. This is a release candidate (rc) of OTRS 2.3 which is not recommended to use for productive operation. A release candidate is published for test purposes only although it should equal the final release. The stable release is planned to be released Aug 4th 2008. Fixed bugs: =========== * Bug #2712 - Emails of a POP3 or IMAP box got deleted/lost independently of their actual processing status (even if the e-Mail wasn't send). A safety check has been implemented, that prevents e-Mails from getting lost. [ http://bugs.otrs.org/show_bug.cgi?id=2712 ] * Bug #3098 - Ticket number search in the new link mask does'nt work correctly. '*' at the beginning and the end of a search string was added automatically. [ http://bugs.otrs.org/show_bug.cgi?id=3098 ] * Bug #3012 - Statistic module was probably not accessible. It failed with a message "Got no UserLanguage" [ http://bugs.otrs.org/show_bug.cgi?id=3012 ] * Bug #3066 - Login after initial setup sometimes failed. The new CPAN module XML::Parser::Lite crashed if XML::Parser was'nt installed, so the creation of config files (based on XML files) were denied. [ http://bugs.otrs.org/show_bug.cgi?id=3066 ] Enhancements: ============= * Added Ingres 2006 R3 database experimental support. * Updated norwegian translation, thanks to Fredrik Andersen! * Updated finish translation, thanks to Mikko Hynninen! * Updated catalonian translation, thanks to Antonio Linde! * Updated french translation, thanks to Yann Richard! * Updated persian translation, thanks to Amir Shams Parsa! Request for assistance: ======================= * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= ddc9cb2a079c9dafeb446c6e595056eb ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.3.0-rc1.i386.rpm 7401ba1df410d42f35c5ad14f468c8d4 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.3.0-rc1.i386.rpm 25b914e3378a700ac47cbf2b7d0f6532 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.3.0-rc1.i386.rpm a28fc39593505caa256c8ccc02b35391 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.3.0-rc1.i386.rpm 648efbce9f61fd01bc8ee8aee07731dc ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.3.0-rc1.i386.rpm 3a3c0f22d270b04bb6ff5fb5a5011e96 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.3.0-rc1.i386.rpm 34fc53ad1fd98449acc7ae85531105c5 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.3.0-rc1.i386.rpm 7d88126a69bf3e340b443c1c1784995f ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.0-rc1.i386.rpm 7735d7eec711c7d6670d30eda0e62d50 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-rc1.tar.gz efe135c0518104dc0b5b1ea51aea4ff6 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-rc1.tar.bz2 2ee2062a21bd42beab2234fccc3e07cd ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-rc1.zip 2efcaf67fb1ac74ee3b4cc7762528aa1 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-rc1-001-win32.exe Important for Upgrading: ======================== For those folks who are using OTRS 2.2 and want to upgrade to 2.3 (we do not recommend this at this time because OTRS 2.3.0 rc1 is still a release candidate) please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.3.0 rc1 has been tested before, we appreciate your contributions and bug reports. You, the OTRS community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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OTRS 2.3.0 beta4 (Bora Bora) is released!
by Hauke Boettcher 07 Jul '08

07 Jul '08

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce OTRS 2.3.0 beta4 (Bora Bora) today. This is a beta release of OTRS 2.3 which is not recommended to use for productive operation. Beta releases are published for test purposes only. The stable release is planned to be released Aug 4th 2008. Fixed bugs: =========== * Bug #3053 - AJAX functionality within the ticket interface wasn't working properly when the cookies support was disabled in the browser. [ http://bugs.otrs.org/show_bug.cgi?id=3053 ] * Bug #3046 - Creating a new Telephone- or Email-Ticket in the agent interface required to click twice on the "create" botton. [ http://bugs.otrs.org/show_bug.cgi?id=3046 ] * Bug #3047 - Once assigned it wasn't possible to reset services and slas to the option >none< in the AgentTicketNote screen. [ http://bugs.otrs.org/show_bug.cgi?id=3047 ] * Bug #2960 - OTRS update script "scripts/DBUpdate-to-2.3.pl" failed if there existed no config file (ZZZAuto.pm). The script now creates a new file if there is no existing config file (ZZZAuto.pm) found. [ http://bugs.otrs.org/show_bug.cgi?id=2960 ] * Bug #3029 - Search results in the agent interface of linkable objects were not sorted correctly. [ http://bugs.otrs.org/show_bug.cgi?id=3029 ] * Bug #3030 - If the same linked ticket was linked again the user didn't get the intended error message in the web interface. [ http://bugs.otrs.org/show_bug.cgi?id=3030 ] * Bug #3034 - The "Article sort order" in the Ticket Zoom screen wasn't working properly while using the new Expand/ Collapse feature. [ http://bugs.otrs.org/show_bug.cgi?id=3034 ] * Bug #3059 - New ticket fulltext search feature wasn't working properly because of a missing "article_search" table in *.sql create scripts. [ http://bugs.otrs.org/show_bug.cgi?id=3059 ] Enhancements: ============= * Added new administration interface for managing ticket priorities. Known Issues: ============= * Language translation files have not been updated to the new release OTRS 2.3.x. We kindly ask for your assistance to update the translation files! The files can be found here: [ http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/Language/ ] * Documentation is not updated right now Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= e5bb7a526103f64002ff47f4d0b3164c ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.3.0-beta4.i386.rpm abf32b4001064dcb2f20cdc671e5e4df ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.3.0-beta4.i386.rpm c6a36963a5aa010216e7fcfb55909784 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.3.0-beta4.i386.rpm 5bd93eb00aec682f6232e4126a8b20d4 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.3.0-beta4.i386.rpm d79bf8e1c45431d68dac96995673b9ce ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.3.0-beta4.i386.rpm 29755594787fa88bb4d99f26790a90d2 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.3.0-beta4.i386.rpm faf1f11b841bb5299fbd007e47bd6070 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.3.0-beta4.i386.rpm a5bb0b527bcd527fafb86d57308d4361 ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.0-beta4.i386.rpm f76d1bee32981c4a9b8d2f3ecb744614 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta4.tar.gz 895b1d389ed7013a8fdf61c519d0bcae ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta4.tar.bz2 755f4a83c70ee3983283dfcabcd5300f ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta4.zip ebdc0420b58c2e210adc317c52228de9 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.0-beta4-001-win32.exe Important for Upgrading: ======================== For those folks who are using OTRS 2.2 and want to upgrade to 2.3 (we do not recommend this at this time because OTRS 2.3.0 beta1 is a beta release) please read the UPGRADING and INSTALL files. Bug Reporting: ============== Although OTRS 2.3.0 beta4 has been tested before, we appreciate your contributions and bug reports. You, the OTRS community, has always been an invaluable source of helpful suggestions, fair comments and well skilled testers to us. Therefore a great "THX!" goes out to you! o http://bugs.otrs.org/ ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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