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January 2009

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Release Note OTRS 2.3.4 (Bora Bora)
by Hauke Böttcher 21 Jan '09

21 Jan '09

Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ We are proud to announce that the stable release of OTRS 2.3.4 (Bora Bora) has been released today. Enhancements: ============= * New Support Assessment module included - The integrated Support Assessment tool allows you to check relevant Installation and configuration settings in order to optimize your OTRS. Therefor the integrated module checks several system components e.g. database, operating system, webserver and OTRS itself. The new module is also useful for current Enterprise Support- and Enterprise Subscription (start in Q.1. 2009) customers who can directly submit OTRS-related parameters to our support- team. * Updated Chinese translation, thanks to Never Min! Minor Bugfixes: =============== * Bug #3459 - Tickets in the state "pending" were not escalated but were shown in the escalation overview with a false timestamp calculation (34512 days). [ http://bugs.otrs.org/show_bug.cgi?id=3459 ] * Bug #3367 - Escalation of a first response was not stopped by an external notification (which was working in OTRS 2.2.x). [ http://bugs.otrs.org/show_bug.cgi?id=3367 ] * Bug #2730 - Sending mails to MS Exchange Server 2007 failed with Message: "Bad file descriptor!". It was a network connection issues. Added a workaround to force the system trying to send it 3 times before giving up. [ http://bugs.otrs.org/show_bug.cgi?id=2730 ] * Bug #3452 - When moving a ticket out of the Ticket Zoom View into a new queue, for which an agent only has "move_into" permissions, he got "permission denied" because he no longer has read permissions on the ticket in the new queue. Now, the Ticket Zoom View will not be shown anymore, the agent will be redirected to the latest overview screen. [ http://bugs.otrs.org/show_bug.cgi?id=3452 ] Request for assistance: ======================= * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ Download: ========= * http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 message digest (128-bit) checksums: ======================================= 0b5d3d13042cef708a81e9d3e8974f27 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.3.4-01.noarch.rpm aad7740d5813d782d0f7c0b582d17e2d ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.3.4-01.noarch.rpm 6a866f2613b4a148bf6b838c63084c81 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.3.4-01.noarch.rpm 1754dee722c596005c524f1265185f82 ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.3.4-01.noarch.rpm 5e37170af0b4113cf766f20b36cc40ea ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.3.4-01.noarch.rpm f43381c9bfe1cb86d032c9068507d649 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.3.4-01.noarch.rpm d728ad829c6dcb43e21faa8c954fb448 ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.3.4-01.noarch.rpm 9f1293b25033e84ae05371087c8c9db2 ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.4-01.noarch.rpm 85848aaf164643613fb1d3535018de17 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.gz 84de267a6ba07eeb7c489d8e1809b388 ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.bz2 22b1ab98c7c55885c4e276b8bbca065b ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.zip 74d832a585ea063f0a0d8bc27196fd3b ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4-win-installer-2.0.2.exe Important for Upgrading: ======================== For those folks who are using OTRS 2.1 or OTRS 2.2 and want to upgrade to 2.3 please read the UPGRADING and INSTALL files. Feedback & Bug Reporting: ========================== Although OTRS 2.3.4 has been tested before, we appreciate your contributions. As always, youre encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ((enjoy)) -- Hauke Jan Böttcher Director Sales & Marketing ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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