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September 2009

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Release Note OTRS 2.4.4 - Aitutaki Beach
by Hauke Böttcher 02 Sep '09

02 Sep '09

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS 2.4.4 Status: stable Code Name: Aitutaki Beach, Cook Island NEW FEATURES OF OTRS 2.4: ========================= Review the new feature list: http://lists.otrs.org/pipermail/announce/2009/000115.html Product Website (english): http://www.otrs.com/en/products/otrs/features/ Product Website (german): http://www.otrs.com/de/produkte/otrs/funktionen/ ENHANCEMENTS: ============= * Added 'MyQueues-filter', 'Watched-filter' (if enabled) and 'Priority-colours' to the ticket overviews in the dashboard. FIXED BUGS: =========== * Bug# 4072 - When using the rich text editor in combination with ArticleStorageFS as attachment backend the inline attachments were properly displayed in the email, but were broken in the web interface. [ http://bugs.otrs.org/show_bug.cgi?id=4027 ] * Bug# 4150 - When the US/English date format was not available, the british date format was used. [ http://bugs.otrs.org/show_bug.cgi?id=4050 ] * Bug# 4011 - Adding a postmaster e-mail filter to the Kernel/ Config.pm was not possible. The error generated was: "Kernel/System/PostMaster/Filter/Match.pm global symbol $Prefix not declared". [ http://bugs.otrs.org/show_bug.cgi?id=4011 ] * Bug# 4154 - The wrong signature separator was used in the compose templates. [ http://bugs.otrs.org/show_bug.cgi?id=4154 ] * Bug# 4149 - The "TicketCreate" event, used for event-based notifications, did not have access to article attributes due to the creation time of the article. The sender of the original article could not have been used in the notification. [ http://bugs.otrs.org/show_bug.cgi?id=4149 ] * Bug# 4073 - Attachments in the original article could not be uploaded when using the forward function. [ http://bugs.otrs.org/show_bug.cgi?id=4073 ] * Bug# 4161 - A bug within the permission cache, in some extra- ordinary cases (systems with over 4000 agents, 2000 groups and 12000 queues) caused higher response times for actions like: edit, note, or compose answer. [ http://bugs.otrs.org/show_bug.cgi?id=4161 ] * Bug# 4122 - The spell checker did not work properly with the Rich Text Editor. [ http://bugs.otrs.org/show_bug.cgi?id=4122 ] * Bug# 2768 - Downloading attachments, with non-ASCII characters in the filename, broke the file name when using IE for download. [ http://bugs.otrs.org/show_bug.cgi?id=2768 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ JOINT DEVELOPMENT INITIATIVE: ============================== Change Management, the next ITIL process to be implemented in the OTRS::ITSM standard is planned to be realized Jan 31 2010. The functional specification has already been finished, a mile- stone plan is fixed. The Change Management 1.0.0 module will be given to investors only until the funding covers the 50% which has to be provided by investors/user organizations. If your company is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com There are 55,000 EUR left to be covered until the Change Management 1.0.0 will be provided to the public. It will be published under the AGPL and for sure remain free of any license fees. Join in and get ready for take-off! SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * http://www.otrs.com/de/download/software/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= c70f711e999d3587f922feb4b53fa3d4 http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.4-01.noarch.rpm c95fc7e4ef5015592b1d91875d89eb92 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.4-01.noarch.rpm 5cbe379abf36dc5ad5ea372f4679192d http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.4-01.noarch.rpm 188b7d5b49b597bbbf8b96aca809d032 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.4-01.noarch.rpm 24f200a00c3476d4df725806df0f2d03 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.4-01.noarch.rpm e75e3cb88324c10f1771fb82104e059d http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.4-01.noarch.rpm 212626bcc12c870ea5c8527315f5e42d http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.4-01.noarch.rpm e9799c5f5fd04d63d73c0539f76520b0 http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.4-01.noarch.rpm cf68b7a74343591a3445b96c73850d02 http://ftp.otrs.org/pub/otrs/otrs-2.4.4.tar.gz 26228a25b36786c07801649d0df04c25 http://ftp.otrs.org/pub/otrs/otrs-2.4.4.tar.bz2 1bac579c776e72c71a030e58fdd3b4f7 http://ftp.otrs.org/pub/otrs/otrs-2.4.4.zip 244ad82be611f2a053b1f0c4c8254ada http://ftp.otrs.org/pub/otrs/otrs-2.4.4-win-installer-2.0.4.exe UPGRADING: ========== For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files. When upgrading from OTRS 2.4.x to 2.4.4, you may get an error message in the ticket create or add note screen: "Navigation bar FullSpell is not existing". Just empty your browser cache (e. g. restart your browser). FEEDBACK & BUG REPORTING: ========================== Although OTRS 2.4.4 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. -- Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: www.otrs.com Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/

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