October 2011 - announce - OTRS mailing lists

Release Note: TimeAccounting 2.0.2
by Martin Gruner 18 Oct '11

18 Oct '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: TimeAccounting 2.0.2 Packaging Version Number: 2.0.2 Required OTRS release: OTRS Help Desk 3.0.5 Recommended OTRS release: OTRS Help Desk 3.0.11 Status: stable MINIMUM REQUIREMENTS ==================== OTRS 3.0.5 or higher. Get OTRS 3.0.11 here! [ http://otrs.org/downloads/ ] ENHANCEMENTS ============ * Added Portuguese Brazilian translation, thanks to André Luis, Guilherme Nascimento and Bruno Coelho. * Added danish translation. Thanks to Frank Kristensen. BUG FIXES ========= * Bug# 7383 - Setting "Allow project creation" for a user won't allow creation of new Projects. [ http://bugs.otrs.org/show_bug.cgi?id=7383 ] * Bug# 7179 - MasterAction causes browser problem. [ http://bugs.otrs.org/show_bug.cgi?id=7179 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 84813b7913c10cdfacc499e006618a71 [ http://ftp.otrs.org/pub/otrs/packages/TimeAccounting-2.0.2.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/

1 0

Release Note FAQ 2.0.7
by Martin Gruner 18 Oct '11

18 Oct '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0.7 Packaging Version Number: 2.0.7 Required OTRS release: OTRS Help Desk 3.0.5 Recommended OTRS release: OTRS Help Desk 3.0.11 Status: stable MINIMUM REQUIREMENTS ==================== OTRS 3.0.5 or higher. Get OTRS 3.0.11 here! [ http://otrs.org/downloads/ ] ENHANCEMENTS ============ * Added Russian language translation. Thanks to Alex Savvin! * Added support for use of FAQ category and language in approval tickets. BUG FIXES ========= * Bug# 7548 - FAQ box headers are not displayed in Internet Explorer. [ http://bugs.otrs.org/show_bug.cgi?id=7548 ] * Bug# 7586 - English translations are not needed. [ http://bugs.otrs.org/show_bug.cgi?id=7586 ] * Bug# 7186 - Click on the message after search for a faq entry results in an error. [ http://bugs.otrs.org/show_bug.cgi?id=7186 ] * Bug# 7587 - Search terms are not displayed on search results for customer and public interfaces. [ http://bugs.otrs.org/show_bug.cgi?id=7587 ] * Bug# 7651 - Public and Customer frontends do not expose OpenSearch description. [ http://bugs.otrs.org/show_bug.cgi?id=7651 ] * Bug# 7810 - Empty Infoboxes (Sidebar) space reserved in IE7. [ http://bugs.otrs.org/show_bug.cgi?id=7810 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 8c0acc0cf3c31789880503a854a40521 [ http://ftp.otrs.org/pub/otrs/packages/FAQ-2.0.7.opm ] FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/

1 0

Release Note: OTRS 2.4.12 (Aitutaki Beach)
by Martin Gruner 18 Oct '11

18 Oct '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 2.4.12 Status: stable Code Name: Aitutaki Beach We are proud to announce that the latest patch level release of OTRS 2.4 (codename: Aitutaki - One Foot Island, Cook Island) has been released. Important for Upgrading ======================= * From OTRS 2.3.x: Please read the UPGRADING and INSTALL files for detailed instructions. Bug Fixes ========= * Bug#7776 -Double encoding for AJAX responses on ActiveState perl. [ http://bugs.otrs.org/show_bug.cgi?id=7776 ] The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.993.2.199&view=ma…. Software Download ================= * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. MD5 Messages Digest (128-bit) Checksums ======================================= cc17521fafee778d92475e694b444d07 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.12-01.noarch.rpm 5adf4eecd862603d0926df4fb20c4a26 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.12-01.noarch.rpm dc257beb36acec79546d3630516743ad http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.12-01.noarch.rpm edb9263834e3db6906e8de347b591266 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-2.4.12-01.noarch.rpm ccb262aa8a007cfcc23c04ab0dd8a4ec http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.12-01.noarch.rpm e774d4d1ea5f64bfccf673ea07646343 http://ftp.otrs.org/pub/otrs/otrs-2.4.12.tar.bz2 1a0d8c7651d4de061bdec52c92f499ea http://ftp.otrs.org/pub/otrs/otrs-2.4.12.zip 16294d841439a57a356ecc94cc47a038 http://ftp.otrs.org/pub/otrs/otrs-2.4.12.tar.gz B47135EE29EC9B4D019B945FC5C92A99 http://ftp.otrs.org/pub/otrs/otrs-2.4.12-win-installer-2.3.2.exe Feedback & Bug Reporting ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. Professional Services ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] Community Services ========================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/

1 0

Release Note: OTRS 3.0.11 (Cancún Beach, México)
by Martin Gruner 18 Oct '11

18 Oct '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.11 Status: stable Code Name: Cancún Beach, México We are proud to announce that the latest patch level release of OTRS 3.0 (codename: Cancún Beach, México) has been released. Important for Upgrading ======================= * From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions. Warning ======= OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur. Improvements ============ * Updated Simplified Chinese Translation, thanks to Martin Liu! * Updated Danish translation, thanks to Lars Jørgensen! Bug Fixes ========= * Bug#7812 - Height of search terms doesn't fit on search results page on IE7 [ http://bugs.otrs.org/show_bug.cgi?id=7812 ] * Bug#7807 - Ticket free text misplaced in IE7. [ http://bugs.otrs.org/show_bug.cgi?id=7807 ] * Bug#7776 - Double encoding for AJAX responses on ActiveState perl. [ http://bugs.otrs.org/show_bug.cgi?id=7776 ] * Bug#7756 - DefaultViewNewLine Config does not get used. [ http://bugs.otrs.org/show_bug.cgi?id=7756 ] * Bug#6902 - QueueView: My Queues > bulk menu duplication. [ http://bugs.otrs.org/show_bug.cgi?id=6902 ] * Bug#7708 - Only 400 agents available in AdminUser. [ http://bugs.otrs.org/show_bug.cgi?id=7708 ] * Bug#7678 - ArticleContentIndex: API Documentation disagrees with code. [ http://bugs.otrs.org/show_bug.cgi?id=7678 ] * Bug#7633 - Status flag in customer interface ticket zoom has wrong colors. [ http://bugs.otrs.org/show_bug.cgi?id=7633 ] * Bug#7591 - Email address field validation fails if name server does not respond. [ http://bugs.otrs.org/show_bug.cgi?id=7591 ] * Bug#7566 - Ticket search with article create date not working with StaticDB. [ http://bugs.otrs.org/show_bug.cgi?id=7566 ] * Bug#7195 - Log an understandable error message if png, gif and jpeg support are not activated in the GD CPAN module (previous bugfix improved). [ http://bugs.otrs.org/show_bug.cgi?id=7195 ] * Bug#7525 - Move in new window doesn't indicate required fields. [ http://bugs.otrs.org/show_bug.cgi?id=7525 ] * Bug#7507 - AgentTicketActionCommon.dtl don't know about selected Priority. [ http://bugs.otrs.org/show_bug.cgi?id=7507 ] * Bug#7504 - 7 Day Stats graph doesn't fit into alloted width. [ http://bugs.otrs.org/show_bug.cgi?id=7504 ] * Bug#7393 - Error when bouncing a ticket with a new state of open or new. [ http://bugs.otrs.org/show_bug.cgi?id=7393 ] * Bug#5621 - OpenSearch not working for Internet Explorer 8. [ http://bugs.otrs.org/show_bug.cgi?id=5621 ] * Bug#7652 - OpenSearch providers are served with wrong mime type. [ http://bugs.otrs.org/show_bug.cgi?id=7652 ] * Bug#7599 - Back-Link does not work in permission denied screen if this screen is a popup window. [ http://bugs.otrs.org/show_bug.cgi?id=7599 ] * Bug#7407 - Event based notifications with roles as recipients can produce multiple notifications. [ http://bugs.otrs.org/show_bug.cgi?id=7407 ] * Bug#7589 - Ticket Search - TicketWatcher doesn't expand. [ http://bugs.otrs.org/show_bug.cgi?id=7589 ] * Bug#7343 - Typos in Customer Company Countries list. [ http://bugs.otrs.org/show_bug.cgi?id=7343 ] * Bug#7081 - Kernel::System::Log fails when module does not return VERSION. [ http://bugs.otrs.org/show_bug.cgi?id=7081 ] * Bug#6263 - RPM upgrade should run otrs.RebuildConfig.pl and otrs.DeleteCache.pl. [ http://bugs.otrs.org/show_bug.cgi?id=6263 ] * Bug#7550 - SLA and Service is not written to history. [ http://bugs.otrs.org/show_bug.cgi?id=7550 ] * Bug#7549 - Missing mandatory class and * identifier in AgentTicketMove. [ http://bugs.otrs.org/show_bug.cgi?id=7549 ] The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1758.2.170&view=m…. Supported Encodings =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal character set. Browser Support for the Agent Interface ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 7 * Firefox before version 3 * All versions of Netscape Software Download ================= * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. MD5 Messages Digest (128-bit) Checksums ======================================= e166d7d23ce206fd77a3a6a77310d283 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.11-03.noarch.rpm 7df23903aa8c634bfcadad29be15761a http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.11-03.noarch.rpm d97f8219262f334a6cb7778c2b4b92e9 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.11-03.noarch.rpm 53a316c72b4e510d0cc39335560980df http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.11-03.noarch.rpm 82114e0f199857723dd9890a07b67611 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.11-03.noarch.rpm 2e17c149576fe2f021a4e26cc1def0f9 http://ftp.otrs.org/pub/otrs/otrs-3.0.11.zip a750d126fb557b5a53c9bdb12891a4f9 http://ftp.otrs.org/pub/otrs/otrs-3.0.11.tar.gz 1e0f904ebad38e4b6b0f1af8c4012cd8 http://ftp.otrs.org/pub/otrs/otrs-3.0.11.tar.bz2 B5FD09AB3FE65632FCA33671A52CBE78 http://ftp.otrs.org/pub/otrs/otrs-3.0.11-win-installer-2.4.4.exe Feedback & Bug Reporting ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. Professional Services ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] Community Services ========================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/

1 0