December 2011 - announce - OTRS mailing lists

Release Note: Survey 2.1.0.beta3
by Martin Gruner 23 Dec '11

23 Dec '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: Survey 2.1.0.beta3 Packaging Version Number: 2.0.93 Required OTRS release: OTRS Help Desk 3.1.0.beta3 Recommended OTRS release: OTRS Help Desk 3.1.0.beta3 Status: beta Get OTRS 3.1.0.beta3 here! [ http://otrs.org/releases/3.1.0.beta3 ] ENHANCEMENTS ============ * Added polish translation, thanks to Pawel! * Added delayed sending and maximum surveys sent per 30 Days interval and Customer. Works for new installs now too. LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== cd69dd11325f91b7bf17fb4e5b902b7d http://ftp.otrs.org/pub/otrs/packages/Survey-2.0.93.opm FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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Release Note: FAQ 2.0.91
by Martin Gruner 20 Dec '11

20 Dec '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: FAQ 2.0.91 Packaging Version Number: 2.0.91 Required OTRS release: OTRS Help Desk 3.1.0.beta3 Recommended OTRS release: OTRS Help Desk 3.1.0.beta3 Status: beta Get OTRS 3.1.0.beta3 here! [ http://otrs.org/releases/3.1.0.beta3 ] ENHANCEMENTS ============ * Ported code to the OTRS 3.1 framework * Updated Japanese Translation, thanks to Kaoru Hayama! BUG FIXES ========= * Bug# 7833 - FAQ-Import does not work. [ http://bugs.otrs.org/show_bug.cgi?id=7833 ] * Bug# 7948 - FAQ Picture Upload creates more than one approval tickets. [ http://bugs.otrs.org/show_bug.cgi?id=7948 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 0d032ce5772b268964aa3e96ad77360b http://ftp.otrs.org/pub/otrs/packages/FAQ-2.0.91.opm FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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Release Note: OTRS ITSM 3.1.0.beta3
by Martin Gruner 20 Dec '11

20 Dec '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: ITSM 3.1.0.beta3 Packaging Version Number: 3.0.93 Required OTRS release: OTRS Help Desk 3.1.0.beta3 Recommended OTRS release: OTRS Help Desk 3.1.0.beta3 Status: beta Get OTRS 3.1.0.beta3 here! [ http://otrs.org/releases/3.1.0.beta3 ] Enhancements ============ * Updated Japanese Translation, thanks to Kaoru Hayama! Bug Fixes ========= * Bug# 7962 - Caching in ChangeManagement could be improved in Kernel/System/ITSMChange/Notification.pm. [ http://bugs.otrs.org/show_bug.cgi?id=7962 ] * Bug# 7963 - Caching in ChangeManagement could be improved in Kernel/System/ITSMChange/ITSMStateMachine.pm. [ http://bugs.otrs.org/show_bug.cgi?id=7963 ] * Bug# 7986 - Insert performance for HistoryAdd() could be improved by using multiline inserts. [ http://bugs.otrs.org/show_bug.cgi?id=7986 ] * Bug# 7998 - Dynamic field screen config is not set correctly if upgrading from an older ITSM version. [ http://bugs.otrs.org/show_bug.cgi?id=7998 ] * Bug# 8004 - Column name fix on Workorder Overview page. [ http://bugs.otrs.org/show_bug.cgi?id=8004 ] * Bug# 8010 - Apostrophe in Change Template name breaks javascript delete button and column headers. [ http://bugs.otrs.org/show_bug.cgi?id=8010 ] * Bug# 8018 - Not possible to remove the comment of a change template. [ http://bugs.otrs.org/show_bug.cgi?id=8018 ] * Bug# 8029 - ITSM Config Item Overview - resize of table columns not working. [ http://bugs.otrs.org/show_bug.cgi?id=8029 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== d9ba3a52e11682a9f071ec9486c6e1bb http://ftp.otrs.org/pub/otrs/itsm/packages31/GeneralCatalog-3.0.93.opm b8f0a1a047feb18778fab3375316c5b7 http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMChangeManagement-3.0.93.opm bfe42b27b31d240a425d34c1a18b0c7e http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMConfigurationManagement-3.… 75d5afd92dc2267ebf9315e88abf0b11 http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMCore-3.0.93.opm bddd35654004e5d5b0d936535ae42f70 http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMIncidentProblemManagement-… 73699198cf1726e54b8c2e9123be278b http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMServiceLevelManagement-3.0… 90e32dcfe861751ff4a5d16e59eaf40b http://ftp.otrs.org/pub/otrs/itsm/packages31/ImportExport-3.0.93.opm d278ff9fd80721b1011323e5b576fdc6 http://ftp.otrs.org/pub/otrs/itsm/bundle31/ITSM-3.0.93.opm FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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Release Note: OTRS 3.1.0.beta3
by Martin Gruner 20 Dec '11

20 Dec '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.1.0.beta3 Status: beta We are proud to announce that the third beta release of OTRS 3.1 has been released. Important for Upgrading ======================= * From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. WARNING: Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is needed (see UPGRADING)! * From OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions. New Features / Enhancements since beta1 ======================================= * Updated Japanese Translation, thanks to Kaoru Hayama! * Improved language translation file layout for better usability for translators. * Added feature bug#7893 - Customer Info in TicketZoom can now also list open tickets based on CustomerUserLogin rather than CustomerID, and can list closed tickets as well. * Changed the default behaviour of TicketGet() and ArticleGet() to NOT return the dynamic field values for performance reasons. If you need them, pass DynamicFields => 1. * Removed compatibility modules AgentTicketMailbox and CustomerZoom (these only performed redirects to newer screens). Bug Fixes ========= * Bug#8012 - Confusing dashboard filter names. [ http://bugs.otrs.org/show_bug.cgi?id=8012 ] * Bug#8000 - Queues are translated if are displayed in list-style. [ http://bugs.otrs.org/show_bug.cgi?id=8000 ] * Bug#8020 - Queue list in new move window has the current queue enabled. [ http://bugs.otrs.org/show_bug.cgi?id=8020 ] * Bug#8017 - After first AJAXUpdate call, MultiSelect DynamicFields gets empty. [ http://bugs.otrs.org/show_bug.cgi?id=8017 ] * Bug#7999 - Uncheck all services for a customer doesn't work. [ http://bugs.otrs.org/show_bug.cgi?id=7999 ] * Bug#7005 - JavaScript Init function is executed more than once in TicketZoom. [ http://bugs.otrs.org/show_bug.cgi?id=7005 ] * Bug#7020 - Error in MySQL Syntax when CustomerID contains special characters. [ http://bugs.otrs.org/show_bug.cgi?id=7020 ] * Improved fix for bug#7526- Automatic TicketSearch for special characters (, ), &, - fails. [ http://bugs.otrs.org/show_bug.cgi?id=7020 ] * Bug#8009 - Statistic overview does not show the statistic object name for static statistics. [ http://bugs.otrs.org/show_bug.cgi?id=7526 ] * Bug#7014 - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax. [ http://bugs.otrs.org/show_bug.cgi?id=7014 ] * Bug#7997 - Fetching mail via AdminMailAccount does not work. [ http://bugs.otrs.org/show_bug.cgi?id=7997 ] * Bug#7991 - Locale::Codes is not bundled in 3.1.0beta2 tarball, breaking Customer Cumpany screen. [ http://bugs.otrs.org/show_bug.cgi?id=7991 ] * Bug#7995 - Previous owner is missing in AgentTicketMove. [ http://bugs.otrs.org/show_bug.cgi?id=7995 ] * Bug#7959 - Problem when entering a customer in the autocomplete field in AgentTicketPhone. [ http://bugs.otrs.org/show_bug.cgi?id=7959 ] * Bug#7976 - Add Event Trigger Asynchronous not correctly displayed in Event Triggers Table. [ http://bugs.otrs.org/show_bug.cgi?id=7976 ] * Bug#7981 - Stats sum on X axis does not display total if the total is zero. [ http://bugs.otrs.org/show_bug.cgi?id=7981 ] * Bug#4740 - HTTP header in Redirect is not syntactically correct. [ http://bugs.otrs.org/show_bug.cgi?id=4740 ] * Bug#5253 - User preferences are updated when displaying an overview. [ http://bugs.otrs.org/show_bug.cgi?id=5253 ] * Bug#5356 - TicketFreeText (now Dynamic Fields) containing domain name - causes Agent interface issues [ http://bugs.otrs.org/show_bug.cgi?id=5356 ] * Bug#3334 - FreeFields (now Dynamic Fields) with content "0" aren't displayed within TicketZoom view [ http://bugs.otrs.org/show_bug.cgi?id=3334 ] * Bug#4032 - TicketFreeText (now Dynamic Fields)- DefaultSelection does not work for AgentTicketForward [ http://bugs.otrs.org/show_bug.cgi?id=4032 ] * Bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl. [ http://bugs.otrs.org/show_bug.cgi?id=7923 ] * Bug#7975 - Wrong Type parameter is sent on Dynamic Fields ACLs. [ http://bugs.otrs.org/show_bug.cgi?id=7975 ] * Bug#7968 - DynamicField empty value "-" disappears on AJAX reload. [ http://bugs.otrs.org/show_bug.cgi?id=7968 ] * Bug#3544 - Don't show link to AgentTicketCustomer if agent does not have permissions. [ http://bugs.otrs.org/show_bug.cgi?id=3544 ] * Bug#7900 - DefaultQueue does not preselect queue in CustomerTicketMessage. [ http://bugs.otrs.org/show_bug.cgi?id=7900 ] * Bug#7184 - Service catalog is not useable with sophisticated amount of entries. [ http://bugs.otrs.org/show_bug.cgi?id=7184 ] * Bug#7864 - Inconsequent wrapping of text causes ugly notifications. [ http://bugs.otrs.org/show_bug.cgi?id=7864 ] * Bug#7967 - Misleading comment on DF Dropdown setup. [ http://bugs.otrs.org/show_bug.cgi?id=7967 ] * Bug#7966 - Little german translation enhancement. [ http://bugs.otrs.org/show_bug.cgi?id=7966 ] * Bug#5437 - Reload of TicketFreeTexFields (now DynamicFields) (for ACL). [ http://bugs.otrs.org/show_bug.cgi?id=5437 ] * Bug#7056 - AgentTicketMove.pm does not handle TicketFreeText (now DynamicFields) correctly. [ http://bugs.otrs.org/show_bug.cgi?id=7056 ] * Bug#7442 - Dashboard permission check for multiple Groups only tests first group. [ http://bugs.otrs.org/show_bug.cgi?id=7442 ] * Bug#4548 - 'Ajax overwrites OnChange' in BuildSelection(). [ http://bugs.otrs.org/show_bug.cgi?id=4548 ] The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2099&view=markup. Supported Encodings =================== * OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8. Browser Support for the Agent Interface ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 8 * Firefox before version 3 * All versions of Netscape Software Download ================= * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. MD5 Messages Digest (128-bit) Checksums ======================================= 2678e48727cae9e9759c5ddedaaf60f8 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.1.0.beta3-01.noarch.rpm dc4e01d6059b401b0e4d954d13073f95 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.1.0.beta3-01.noarch.rpm 48299fadd67204c4f2d3f6a667998340 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.0.beta3-01.noarch.rpm c72a492c0eed6c1901e76f5205c5af62 http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-3.1.0.beta3-01.src.rpm d7455a7d03c4f712ca9fe2911948d827 http://ftp.otrs.org/pub/otrs/SRPMS/suse/11.0/otrs-3.1.0.beta3-01.src.rpm 82a7c79e2ae861bcb91ddaadd4b4cc6a http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-3.1.0.beta3-01.src.rpm db0a2c24507b4806edb379564e1abdef http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.tar.bz2 4c472ccb0ee4fe1f8a904e9dc265ff05 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.tar.gz 11250961488326e45c7b7d7d35b87a42 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.zip 3f2f2b78eb09dd11264f44afa6ca6a9b http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3-win-installer-2.4.4-01.exe Feedback & Bug Reporting ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. Professional Services ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] Community Services ========================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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Release Note: OTRS ITSM 3.1.0.beta2
by Martin Gruner 06 Dec '11

06 Dec '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: ITSM 3.1.0.beta2 Packaging Version Number: 3.0.92 Required OTRS release: OTRS Help Desk 3.1.0.beta2 Recommended OTRS release: OTRS Help Desk 3.1.0.beta2 Status: beta Get OTRS 3.1.0.beta2 here! [ http://otrs.org/releases/3.1.0.beta2 ] Enhancements ============ * Converted language files to UTF-8. Bug Fixes ========= * Bug# 7945 - ChangeFreeTextUpdate and WorkOrderFreeTextUpdate functions use inefficient way to lookup freetext data. [ http://bugs.otrs.org/show_bug.cgi?id=7945 ] * Bug# 7946 - Inefficient way to always lookup linked services even if they are not shown. [ http://bugs.otrs.org/show_bug.cgi?id=7946 ] * Bug# 7953 - Caching in ChangeManagement could be improved in the functions WorkOrderChangeTimeGet() and WorkOrderChangeEffortsGet(). [ http://bugs.otrs.org/show_bug.cgi?id=7953 ] * Bug# 7954 - Caching in ChangeManagement could be improved in the function ChangeCABGet(). [ http://bugs.otrs.org/show_bug.cgi?id=7954 ] * Bug# 7061 - Attribute of "Customer" type can not be in a sub => [] definition. [ http://bugs.otrs.org/show_bug.cgi?id=7061 ] LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS ======================================================== 7f4cbe4e60aa98c64c33ffdd6f9cfe6b http://ftp.otrs.org/pub/otrs/itsm/packages31/GeneralCatalog-3.0.92.opm 69bd6e51699e03a39c970cc173d88389 http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMChangeManagement-3.0.92.opm b8735689125dbedc4f67fdfd7506cc46 http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMConfigurationManagement-3.… 009be6cc527defa46367f35975fd919a http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMCore-3.0.92.opm 4e07ec0fbcebbdaf162f2014e227409e http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMIncidentProblemManagement-… 960c5c5a571fc3d9c6688c8c98b34f35 http://ftp.otrs.org/pub/otrs/itsm/packages31/ITSMServiceLevelManagement-3.0… 7aed623cfb28a8c45c91654ec767da19 http://ftp.otrs.org/pub/otrs/itsm/packages31/ImportExport-3.0.92.opm 53e87e8778b4cd4e8aa0fb5ed29ac2ad http://ftp.otrs.org/pub/otrs/itsm/bundle31/ITSM-3.0.92.opm FEEDBACK & BUG REPORTING: ========================= Although our releases are always rigorously tested, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. PROFESSIONAL SERVICES: ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] COMMUNITY SUPPORT ================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Bug Tracking [ http://bugs.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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Release Note: OTRS 3.1.0.beta2
by Martin Gruner 06 Dec '11

06 Dec '11

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.1.0.beta2 Status: beta We are proud to announce that the secod beta release of OTRS 3.1 has been released. Important for Upgrading ======================= * From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. * From OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions. New Features / Enhancements since beta1 ======================================= * Improved handling of pasted images in Rich Text Editor. OTRS now can handle images that are directly pasted from the clipboard into the rich text editor, if the format of the image is base64-encoded. At the moment this is supported by Firefox for Windows and MacOS. * Show ticket and article creator (Idea#378). * Added ReferenceData object that provides ISO-3166 country codes. Bug Fixes ========= * Fixed several performance issues with Dynamic Fields. * Bug#6715 - Setting CustomerID with otrs.AddCustomerUser.pl. [ http://bugs.otrs.org/show_bug.cgi?id=6715 ] * Bug#7719 - Agent login page does not offer user to save password with Firefox browser. [ http://bugs.otrs.org/show_bug.cgi?id=7719 ] * Bug#4957 - Password Change dialog misses "Current Password" option. Could be extend to contain other data later. [ http://bugs.otrs.org/show_bug.cgi?id=4957 ] * Bug#7926 - AJAX refresh does not work on some fields. [ http://bugs.otrs.org/show_bug.cgi?id=7926 ] * Bug#7931 - Operations and Invokers can't be deleted from web service if the Controller is not present or not registered. [ http://bugs.otrs.org/show_bug.cgi?id=7931 ] * Bug#7921 - Running DBUpdate-to-3.1-post.mssql.sql on Microsoft SQL Server generates errors. [ http://bugs.otrs.org/show_bug.cgi?id=7921 ] * Bug#6139 - Hide current queue in queue move dialog in AgentTicketZoom. [ http://bugs.otrs.org/show_bug.cgi?id=6139 ] * Bug#6365 - AdminMailAccount Queue field should be hidden or disabled if Dispatching is set to 'By Mail'. [ http://bugs.otrs.org/show_bug.cgi?id=6365 ] * Bug#7930 - Depreciation warnings in error log when running OTRS on Perl 5.14. [ http://bugs.otrs.org/show_bug.cgi?id=7930 ] * Bug#7914 - DynamicField value Storage on AgentTicketActionCommon.pm and AgentTicketPhoneCommon.pm. [ http://bugs.otrs.org/show_bug.cgi?id=7914 ] * Bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl. [ http://bugs.otrs.org/show_bug.cgi?id=7923 ] * Bug#3804 - Stats in Bar or Pie chart formats don't display non- ascii characters correctly. [ http://bugs.otrs.org/show_bug.cgi?id=3804 ] * Bug#7920 - New ACL mechanism does not update Ticket{!StateType} when a State or StateID is given. Use the secure attribute to restrict cookies to HTTPS if it is used. [ http://bugs.otrs.org/show_bug.cgi?id=7920 ] * Bug#7909 - Errors should be logged in web server error log only. [ http://bugs.otrs.org/show_bug.cgi?id=7909 ] * Bug#7917 - New ACL mechanism does not generate DynamicField hash check when only TicketID is given. [ http://bugs.otrs.org/show_bug.cgi?id=7917 ] The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2054&view=markup. Supported Encodings =================== * OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8. Browser Support for the Agent Interface ======================================= * JavaScript is required to use the agent interface. These browsers are not supported: * Microsoft Internet Explorer before version 8 * Firefox before version 3 * All versions of Netscape Software Download ================= * [ http://otrs.org/downloads/ ] (Germany/Hamburg) * [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg) A complete list of all download mirrors is available at [ http://otrs.org/downloads/ ]. MD5 Messages Digest (128-bit) Checksums ======================================= bb509e5aebb47175ffccbafc23e244e5 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.1.0.beta2-02.noarch.rpm 497e2cdd0508a2e0f6d58b433e80c67d http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.1.0.beta2-02.noarch.rpm 4d922fcdbd57bb23b73ad7b1a53933f9 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.0.beta2-02.noarch.rpm a01022b64f902e08dd99d5c3b5c293ac http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-3.1.0.beta2-02.src.rpm f17893d770557fc3e504f1086233e0ba http://ftp.otrs.org/pub/otrs/SRPMS/suse/11.0/otrs-3.1.0.beta2-02.src.rpm f826fd6dfd51b4a053dd16ca464f4c08 http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-3.1.0.beta2-02.src.rpm 6ea7a0b4eb9f2aa9363b7f50b4e30ee9 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2.tar.bz2 f3eb0fbaaa8434ecc85a504ea7d3a0b2 http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2.tar.gz b172b490298758f4d95256ff7418e59a http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2.zip 64538fd11f221245e1f52c2b71907e4c http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta2-win-installer-2.4.4-01.exe Feedback & Bug Reporting ========================= We appreciate your contributions! As always, you are re encouraged to tell us what you think, using this feedback e-Mail: [feedback at otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ]. Professional Services ====================== OTRS Group provides a full set of services for each phase of deployment. Plan, custom engineer, deploy and scale with confidence by relying on our unparalleled expertise. [ http://www.otrs.com/en/services/ ] Community Services ========================= * User Forums [ http://forums.otrs.org/ ] * Mailing Lists [ http://lists.otrs.org/ ] * Knowledge Database (FAQ) [ http://faq.otrs.org/ ] * Brainstorm / Ideas [ http://otrsteam.ideascale.com/ ] -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Schalten Sie hoch! Der Turbo für Ihr OTRS - Exklusive Feature Add-Ons: http://www.otrs.com/de/solutions/subscriptions/feature-add-ons/

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