September 2015 - announce - OTRS mailing lists

Release Notes: OTRS 5 Beta 5, OTRS::ITSM Module 5 Beta 3, OTRS 4 Patch Level 13, OTRS::ITSM Module 4 Patch Level 13, OTRS 3.3.15, OTRS 3.2.18, iPhoneHandle 4 Patch Level 2, iPhoneHandle 1.3.3, iPhoneHandle 1.2.2
by Annalena Navarro von Starck 29 Sep '15

29 Sep '15

Dear community members, we are proud to announce today the release of the fifth beta version of OTRS 5, OTRS::ITSM Module 5 Beta 3, OTRS 4 and OTRS::ITSM Module 4 Patch Level 13, OTRS 3.3.15, OTRS 3.2.18, iPhoneHandle 4 Patch Level 13, iPhoneHandle 1.3.3 and iPhoneHandle 1.2.2. Thank you for helping to improve OTRS. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 5 Beta 5 Release date: 29-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-5-beta-5/ <https://www.otrs.com/release-notes-otrs-5-beta-5/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 5 Beta 3 Release date: 29-September-2013 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-module-5-beta-3/ <https://www.otrs.com/release-notes-otrsitsm-module-5-beta-3/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 4 Patch Level 13 Release date: 29-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrs-4-patch-level-13/ <https://www.otrs.com/release-notes-otrs-4-patch-level-13/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 4 Patch Level 13 Release date: 29-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-module-4-patch-level-13/ <https://www.otrs.com/release-notes-otrsitsm-module-4-patch-level-13/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 3.3.15 Release date: 29-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrs-3-3-patch-level-15/ <https://www.otrs.com/release-notes-otrs-3-3-patch-level-15/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 3.2.18 Release date: 29-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrs-3-2-patch-level-18/ <https://www.otrs.com/release-notes-otrs-3-2-patch-level-18/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download“. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS iPhoneHandle 4 Patch Level 2 Release date: 29-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrs-5-iphonehandle-4-patch-level-2/ <https://www.otrs.com/release-notes-otrs-5-iphonehandle-4-patch-level-2/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS iPhoneHandle 1.3.3 Release date: 29-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-iphone-handle-1-3-patch_level_3/ <https://www.otrs.com/release-notes-iphone-handle-1-3-patch_level_3/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS iPhoneHandle 1.2.2 Release date: 29-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-iphone-handle-1-2-patch-level-2/ <https://www.otrs.com/release-notes-iphone-handle-1-2-patch-level-2/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". Best regards Annalena Navarro von Starck Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ <http://www.otrs.com/> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel Mobile communication and transparent processes - With the OTRS Business Solution™ 5 available on October 20, 2015 - Discover the new features and pre-order here <https://www.otrs.com/new-in-otrs-business-solution-5-mobile-communication-t…>

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OTRS Security Advisory 2015-02 OTRS 3.2.x, 3.3.x, 4.0.x
by Annalena Navarro von Starck 29 Sep '15

29 Sep '15

+++++++++ OTRS Security Advisory 2015-02 OTRS 3.2.x, 3.3.x, 4.0.x +++++++++ Releases: OTRS 3.2.18, 3.3.15, 4.0.13 Release date: 29-September-2015 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2015-02 <security at otrs.org <mailto:security@otrs.org>> ------------------------------------------------------------------ ID: OSA-2015-02 Date: 2015-09-17 Title: Scheduler Process ID File Access Severity: 1.2 Fixed in: OTRS 3.2.18, 3.3.15, 4.0.13 URL: https://www.otrs.com/security-advisory-2015-02-scheduler-process-id-file-ac… <https://www.otrs.com/security-advisory-2015-02-scheduler-process-id-file-ac…> References: CVE-2015-6842, CVE-2013-7135 To read the entire Security Advisory please follow this link. https://www.otrs.com/security-advisory-2015-02-scheduler-process-id-file-ac… <https://www.otrs.com/security-advisory-2015-02-scheduler-process-id-file-ac…> Best regards Annalena Navarro von Starck Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988-21 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ <http://www.otrs.com/> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mobile Kommunikation und transparente Prozesse mit der OTRS Business Solution™ 5 - Preview auf der IT&Business vom 29.09.-01.10.2015 in Stuttgart - Registrieren Sie sich hier für eine Freikarte <https://www.otrs.com/meet-otrs-it-business-am-29-09-01-10-in-stuttgart/?lan…>

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OTRS Security Advisory 2015-01 iPhoneHandle 4.0.x (OTRS 4) iPhoneHandle 1.3.x (OTRS 3.3), iPhoneHandle 1.2.x (OTRS 3.2)
by Annalena Navarro von Starck 29 Sep '15

29 Sep '15

+++++++++ OTRS Security Advisory 2015-01 OTRS PhoneHandle 4.0.x (OTRS 4) iPhoneHandle 1.3.x (OTRS 3.3), iPhoneHandle 1.2.x (OTRS 3.2) +++++++++ Releases: iPhoneHandle 4.0.2 (OTRS 4), iPhoneHandle 1.3.3 (OTRS 3.3), iPhoneHandle 1.2.2 (OTRS 3.2) Release date: 29-September-2015 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2015-01 <security at otrs.org <mailto:security@otrs.org>> ------------------------------------------------------------------ ID: OSA-2015-01 Date: 2015-09-29 Title: Vulnerability in OTRS iPhoneHandle interface allows user with valid session privilege escalation Severity: high (Overall CVSS Score: 7) Fixed in: iPhoneHandle 4.0.2 (OTRS 4), iPhoneHandle 1.3.3 (OTRS 3.3), iPhoneHandle 1.2.2 (OTRS 3.2) URL: https://www.otrs.com/security-advisory-2015-01-vulnerability-in-otrs-iphone… <https://www.otrs.com/security-advisory-2015-01-vulnerability-in-otrs-iphone…> References: CVE: CVE-2015-6579 To read the entire Security Advisory please follow this link. https://www.otrs.com/security-advisory-2015-01-vulnerability-in-otrs-iphone… <https://www.otrs.com/security-advisory-2015-01-vulnerability-in-otrs-iphone…> Best regards Annalena Navarro von Starck Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988-21 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ <http://www.otrs.com/> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mobile Kommunikation und transparente Prozesse mit der OTRS Business Solution™ 5 - Preview auf der IT&Business vom 29.09.-01.10.2015 in Stuttgart - Registrieren Sie sich hier für eine Freikarte <https://www.otrs.com/meet-otrs-it-business-am-29-09-01-10-in-stuttgart/?lan…>

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Release Notes: OTRS 5 Beta 4, OTRS::ITSM Module 5 Beta 2, OTRS 4 Patch Level 12 and OTRS::ITSM Module 4 Patch Level 12
by Annalena Navarro von Starck 15 Sep '15

15 Sep '15

Dear community members, we are very proud to announce today the fourth beta release of OTRS 5 and the second beta release of OTRS::ITSM Module 5, as well as the 12th patch level releases of OTRS 4 and OTRS::ITSM Module 4 Thank you for helping to improve OTRS! +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 5 Beta 4 Release date: 15-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-5-beta-4/ <https://www.otrs.com/release-notes-otrs-5-beta-4/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 5 Beta 2 Release date: 15-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-module-5-beta-2/ <https://www.otrs.com/release-notes-otrsitsm-module-5-beta-2/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 4 Patch Level 12 Release date: 15-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrs-4-patch-level-12/ <https://www.otrs.com/release-notes-otrs-4-patch-level-12/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download“. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 4 Patch Level 12 Release date: 15-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-4-patch-level-12/ <https://www.otrs.com/release-notes-otrsitsm-4-patch-level-12/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download“. Best regards Annalena Navarro von Starck Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ <http://www.otrs.com/> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel

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Release Notes: OTRS 5 Beta 3, OTRS::ITSM Module 5 Beta 1, OTRS FAQ 5 Beta 1, OTRS Survey 5 Beta 1, OTRS TimeAccounting 5 Beta 1, OTRS SystemMonitoring 5 Beta 1, OTRS MasterSlave 5 Beta 1, OTRS MasterSlave 4 Patch Level 2
by Annalena Navarro von Starck 01 Sep '15

01 Sep '15

Dear community members, we are very proud to announce today the third beta release of OTRS 5, as well as the first beta releases of OTRS::ITSM Module 5, OTRS FAQ 5, OTRS Survey 5, OTRS TimeAccounting 5, OTRS SystemMonitoring 5, OTRS MasterSlave 5 and the second patch level release of OTRS MasterSlave 4. Thank you for helping to improve OTRS! +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 5 Beta 3 Release date: 01-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-5-beta-3/ <https://www.otrs.com/release-notes-otrs-5-beta-3/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 5 Beta 1 Release date: 01-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-module-5-beta-1/ <https://www.otrs.com/release-notes-otrsitsm-module-5-beta-1/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 5 Beta 1 Release date: 01-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-faq-5-beta-1/ <https://www.otrs.com/release-notes-otrs-faq-5-beta-1/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 5 Beta 1 Release date: 01-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-survey-5-beta-1/ <https://www.otrs.com/release-notes-otrs-survey-5-beta-1/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 5 Beta 1 Release date: 01-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-timeaccounting-5-beta-1/ <https://www.otrs.com/release-notes-otrs-timeaccounting-5-beta-1/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 5 Beta 1 Release date: 01-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-systemmonitoring-5-beta-1/ <https://www.otrs.com/release-notes-otrs-systemmonitoring-5-beta-1/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 5 Beta 1 Release date: 01-September-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-masterslave-5-beta-1/ <https://www.otrs.com/release-notes-otrs-masterslave-5-beta-1/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 4 Patch Level 2 Release date: 01-September-2015 Status: Stable Read the entire release notes: https://www.otrs.com/release-notes-otrs-master-slave-4-patch-level-2/ <https://www.otrs.com/release-notes-otrs-master-slave-4-patch-level-2/> For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl <https://portal.otrs.com/otrs/customer.pl>. You can find the current releases in the section "Download". Best regards Annalena Navarro von Starck Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ <http://www.otrs.com/> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel

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